State of Florida · 1 week ago
COMPUTER OPERATIONS SUPERVISOR - 36000739
Tallahassee, FL
Full-time
Onsite
Mid, Senior Level
$41K/yr - $53K/yrThe Florida Department of Lottery is seeking a Computer Operations Supervisor to oversee the operation of large scale computer systems and peripheral equipment. The role involves supervising staff, managing workloads, and ensuring efficient operations within the data center.
Government Administration
Responsibilities
Supervises all Tallahassee Data Center Operators including approving time, completing performance evaluations, and assisting in scheduling staff during shortages. Developing training for assigned staff to ensure compliance with all policies and procedures. Coordinate and manage workload of all Computer Operations activities and handle administrative duties
Performs Production Control analysts’ tasks such as scheduling jobs, releasing jobs, releasing streams, etc. This will provide coverage for essential Production Control duties in the absence of the Production Control staff
Operates all components of the Lottery’s computer systems. This includes timely completion of monitored jobs and, processing daily draws for games that occur during a specific shift time frame. Helps to plan workloads, work flows, and priorities for job scheduling. Makes corrections necessary to complete work on schedule
Handles emergency situations (computer hardware failures, software problems, inclement weather, etc.) through approved emergency guidelines
Follows approved agency procedures to balance reports generated by the daily draws, the ICS Systems, and the Vendor’s reports. Must be able to handle any draw discrepancies according to approved emergency procedures. Also, must be able to resolve any balancing issues as per standard operating procedures
Provides necessary assistance to the Computer Systems Operation Manager, the Orlando Data Center Supervisor, and the COOP Coordinator in the development, implementation and testing of the Lottery's Information Technology Disaster Recovery Plan (ITDRP) and Continuity of Operations Plan (COOP)
Operates all components of the Lottery’s computer systems
Operates a personal computer in a Microsoft Windows environment as needed for electronic correspondence, word processing, spread sheets, etc
Requests service as needed on all computer systems should problems arise. Coordinates the resolution of all problems during and after normal business hours
Monitors environment and electrical power to maintain narrow margin of operating conditions necessary to keep computer systems functioning
Maintains operating records on production and performance reports. Documents daily actions in online operator log (OPERLOG) for review daily by Operations personnel
Trains other Computer Operations staff as needed. Supervises the CSO section if the CSO Manager is absent
Communicates with other shifts, SNCS and SDS programming/system staff on a regular basis to follow up on and resolve any outstanding issues
Assists employees in the Tallahassee and the Orlando Data Center as needed
Assists in the creating, updating, and reviewing of all Computer Systems Operations standard operating procedures (SOPs), and backup and recovery procedures and processes
Attendance is an essential function of this position
Performs other related duties as assigned
Qualification
Required
High School Diploma or equivalent (GED) required
Successful passing of a criminal background check (state, local, and national) is required
Knowledgeable of the Lottery's Responsible Gaming program, including the No Underage Play and Play Within Your Means messaging
Supervises all Tallahassee Data Center Operators including approving time, completing performance evaluations, and assisting in scheduling staff during shortages
Developing training for assigned staff to ensure compliance with all policies and procedures
Coordinate and manage workload of all Computer Operations activities and handle administrative duties
Performs Production Control analysts' tasks such as scheduling jobs, releasing jobs, releasing streams, etc
Operates all components of the Lottery's computer systems
Handles emergency situations (computer hardware failures, software problems, inclement weather, etc.) through approved emergency guidelines
Follows approved agency procedures to balance reports generated by the daily draws, the ICS Systems, and the Vendor's reports
Provides necessary assistance to the Computer Systems Operation Manager, the Orlando Data Center Supervisor, and the COOP Coordinator in the development, implementation and testing of the Lottery's Information Technology Disaster Recovery Plan (ITDRP) and Continuity of Operations Plan (COOP)
Operates a personal computer in a Microsoft Windows environment as needed for electronic correspondence, word processing, spread sheets, etc
Requests service as needed on all computer systems should problems arise
Monitors environment and electrical power to maintain narrow margin of operating conditions necessary to keep computer systems functioning
Maintains operating records on production and performance reports
Documents daily actions in online operator log (OPERLOG) for review daily by Operations personnel
Trains other Computer Operations staff as needed
Supervises the CSO section if the CSO Manager is absent
Communicates with other shifts, SNCS and SDS programming/system staff on a regular basis to follow up on and resolve any outstanding issues
Assists employees in the Tallahassee and the Orlando Data Center as needed
Assists in the creating, updating, and reviewing of all Computer Systems Operations standard operating procedures (SOPs), and backup and recovery procedures and processes
Attendance is an essential function of this position
Benefits
Approximately 97.5% of the premium for health insurance + Individual (~$8/month) or Family (~$30/month)
100% of the premium for individual or family dental insurance
100% of the premium for basic life insurance
Employer contributions to the Pension Plan or Investment Plan; contribution levels will vary based upon Pay Plans.
Company
State of Florida
The State of Florida is an online telephone and email directory for state government agencies and employees in Florida.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Richard Herstein, MD, MHA, MBA
Chief Hospital Administrator (CEO) and Chief Medical Officer (CMO)
Jimmy Patronis
Chief Financial Officer
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