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The Restaurant Store · 1 day ago

Online Order Fulfillment Specialist

Gwynn Oak, MD

Full-time

Onsite

Entry Level

$21/hr - $23/hr

1+ years exp

The Restaurant Store is a one-stop-shop for restaurant supplies and foodservice equipment, aiming to exceed customer expectations through excellent hospitality and quality. The Online Order Fulfillment Specialist is responsible for assisting with the customer order process and achieving operational goals through effective order management and fulfillment strategies.

E-CommerceFood ProcessingRetailWholesale

Comp. & Benefits

Responsibilities

Manage all customer orders by reviewing and analyzing the Open Order Report and communicating with customers as needed to ensure completion and satisfaction

Support the growth and utilization of TRS.com within market reach of the branch location

Assist customers with utilizing all aspects of TRS.com ordering

Communicate effectively with the Inventory and Sales Departments to maintain a consistent focus on what is best for our customers

Maintain accountability with Inventory Department for accurate inventory levels

Maintain accountability with Sales Department for accurate and timely communication with customers

Maintain the overall cleanliness of the store

Qualification

MS Office proficiencyCRM systems experienceProject management toolsAnalytical skillsVerbal communicationWritten communicationProblem-solving skillsTime management

Required

Manage all customer orders by reviewing and analyzing the Open Order Report and communicating with customers as needed to ensure completion and satisfaction

Support the growth and utilization of TRS.com within market reach of the branch location

Assist customers with utilizing all aspects of TRS.com ordering

Communicate effectively with the Inventory and Sales Departments to maintain a consistent focus on what is best for our customers

Maintain accountability with Inventory Department for accurate inventory levels

Maintain accountability with Sales Department for accurate and timely communication with customers

Maintain the overall cleanliness of the store

Work is performed while standing and/or walking, up to and including 9 hours/day

Requires the ability to communicate effectively using speech, vision, and hearing

Requires the regular use of hands for simple grasping and fine manipulations

Requires regular bending, squatting, crawling, climbing, and reaching

Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs

Minimum of 1 year of relevant experience in retail and/or supply chain management

Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools

Strong analytical and problem-solving skills

Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding

Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment