NMI · 1 day ago
Data Analyst
United States
Full-time
Remote
Entry, Mid Level
$32.69/hr - $39.90/hr
2+ years expNMI is a company that provides innovative payment solutions and is seeking a SaaS Implementation and Support Data Analyst to enhance customer experience with their Merchant Central product. The role involves managing the implementation of a CRM platform, providing support, and ensuring accurate residual calculations for clients.
Financial Services
Responsibilities
Managing full-lifecycle implementation of a payments industry CRM and Residuals platform, ensuring seamless deployment and successful adoption
Acting as the subject matter expert within the Merchant Central Support team for handling tasks and requests pertaining to the Residuals module
Solving residual calculation tickets accurately using Excel and the Merchant Central platform
Interacting with clients over Zoom and email that have questions pertaining to residual calculations, and configuration updates
Creating new mathematical formulas and verifying existing formulas to ensure that residual income calculations are being reported correctly on client sites
Provide clear, professional guidance on using and configuring Merchant Central Residuals module, tailoring explanations to clients’ needs and varying levels of technical expertise
Logging software issues, bugs or inconsistencies that are reported by clients using JIRA and Zendesk tools
Creating visual mockups and written descriptions of suggestions for the development team related but not limited to the Residuals functionality
Training and coaching new clients on the benefits of Merchant Central to ensure maximum adaptability and stickiness
Taking interest in and educating yourself about the payments industry to be able to provide the most accurate and up to date information
Collaborate with cross-functional teams with a focus on Sales and Partner Experience to define data needs and implement data-driven solutions
Communicate findings effectively to both technical and non-technical stakeholders
Assist in conducting ad-hoc analyses and data extraction when needed
Qualification
Required
Bachelor's degree in Computer Science, Finance, Accounting, Mathematics, Statistics, or a related field
1-2 years of experience in a role involving data analysis or data science, or equivalent academic experience
2+ years of experience implementing or supporting SaaS software
Experience working in a ticketing system on a daily basis. Preferably Zendesk
Experience with BigQuery or similar SQL-based data analytics tools
Proficiency with Microsoft Excel, familiarity with SQL or Python is a plus
Benefits
40-hour work week
Flex PTO.
US Holidays observed.
Company
NMI
NMI is a global leader in embedded payments, powering more than $200 billion in payment volumes every year.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kyle Pexton
CFO
Scott Hart, CFA
Chief Financial Officer
Company data provided by crunchbase