Compucom Staffing · 1 day ago
Level 4 Technician
Hillsboro, OR
Full-time
Onsite
Mid Level
$25.52/hr - $35.09/hr
4+ years expCompucom Staffing is a provider of IT staffing services and solutions. They are currently seeking a qualified Level 4 Technician to join their client's team onsite in Hillsboro, OR, responsible for installation, service, and maintenance of low voltage cabling and related systems in a data center environment.
ConsultingDeliveryInformation TechnologyStaffing Agency
No H1B
Responsibilities
Performing installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage related systems such as Category 5, Enhanced Category 5, Category 6 and 7, and Fiber Optic cabling
Assisting with material control to ensure all required materials are available to complete the daily work
Ensuring quality and safety guidelines are followed
Ensuring ticketed requests are assigned, communicated, and addressed within client SLA
Performing quality evaluation, diagnosing, troubleshooting of cabling systems, and performing replacement / repairs as necessary
Assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA
Receiving hardware shipments for data center equipment landings
Validating purchase order accuracy of hardware received
Unboxing and recycling of materials
Moving equipment from dock to staging areas and or to DC racks
Installation or retrofitting of server racks - rail and shelving installation
Power and network cable installation and cable management
Scanning and labeling of installed devices (network or server)
Designating parts identified for spare part stock inventory
Proper e-waste handling and disposal
Equipment shipping and receiving as needed
Providing escort service for vendors / techs
Performing work request tasks from ServiceNow ticket system
Proven ability to install cable pathways, conveyances (i.e., ladder, trays, support systems)
Knowledge of terminology pertaining to installation and service of cabling infrastructure for telecom, data, security, and wireless systems
Mechanical aptitude with the ability to read cable matrix blueprints, mechanical, and or electrical requirement documents
Able to complete physical cables installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials
Structured Network Cabling experience
Copper: Cat5, Cat5e, Cat6, Connector Types RJ45
Fiber: Multimode, Single Mode, Connector Types – ST, SC, LC
WIFI hardware experience
Wireless LAN Controllers
Wireless Access Points
Networking experience
IP Addressing, Layer 2 VLAN etc
Experienced in Ethernet Switching hardware
Chassis, Supervisor, Line Cards, Power Supplies etc
Transceiver Types – SX, LX, SR, LR etc
Cable Troubleshooting Knowledge / Experience
Fluke Testers: Copper - Wire Map, Link Test etc, Fiber – OTDR Testing
Fluke Aircheck: Wireless Testing
Ability to withstand working in a hot enclosed environment for short time spans required (i.e., data center hot isles)
Must be able to perform work while on a ladder (use of ladders is required for top of rack installations)
Must be able to work independently as well as in teams of 3-4 and be flexible
Must be able to lift 35 lbs. solo
Must be willing to travel between buildings using personal car / foot
May be required to walk / sit / stand / crawl / kneel for extended periods
Must have excellent customer service skills and written / verbal communication skills
Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10
Intermediate experience with Windows 2022 installation and configuration including:
Features need to know roles
Disk Management
User Administration
OS troubleshooting to identify build issues
Adding SAN drives/MPIO
Network Management
Intermediate experience with server hardware Client DL360/380 Gen8, Gen9, Gen10, Gen11 and BL460 Gen8, Gen9, Gen10, and Dell Poweredge R660, R760
Experience troubleshooting memory, disk, array controller battery, HBA, FlexLOM issues
Raid configuration/ logical drives
ILO/iDRAC configuration
Servers and C7000 enclosures
Onboard Administrator
Vsphere 6.5/7.0 vcenter experience
Microsoft failover cluster knowledge and installation experience
Microsoft NLB cluster knowledge and installation experience
Proactive walkthrough for failed hardware
Physical audit of supported systems
Proper disposal of hardware and media following client guidelines
Manage incident & request tickets assigned to queue
Validate server(s) / task
Contact client for information / request downtime etc
Diagnose problem, remotely if possible / on site if required – order parts as required
Repair / replace / configure as required within scope
Complete paperwork
Validate server(s) landing requirements
Contact client as required for information
Physical land of hardware in correct location
Build to proper configuration according to client requirements and cut sheet
Request tasks from required groups for additional services
Monitor tasks for completion or problems and escalate to appropriate parties to resolve
Update asset tracking system with server name, location, and owner
Validate server
Inform client of decom
Request decom tasks from required groups to remove server(s) from their services
Validate that dependent services have been halted
Power off and remove server(s)
Dispose of hardware as requested by owner
Escalate unresolved issues to Tier 2 or 3 specialist or client BaR contacts
Coordinate tasks with other client techs
Physical installation of backup hardware
Install operating system on backup server hardware
Maintain client required training
Eject tapes from tape libraries in accordance with disaster recovery targets
Prepare and ship tapes to offsite storage vendor
Receive tapes from offsite storage vendor
Load tape libraries with tapes for Scratch Pool; new, returned expired, recalled for on-demand restores
Perform post-tape load processes on tape libraries
Recall tapes from offsite storage vendor
Manage on-site surplus tape inventory
Manage the tape lifecycle using backup and library software, and any third-party tools
Dispose of damaged or EOL tapes in accordance with client information security policies
Monitor and respond to media errors and tape alerts from backup software and tape libraries
Install and removal (and retrofitting server rack shelving)
Operate manual pallet jacks, manual and motorized server lifts, pallet banding, maneuver and move fully loaded pallets of material, heavy lifting or shifting of loads 40-200lbs with a buddy assistant
Schedule dock to DC goods receipt for all SC site data centers
Receive inventory equipment and keep items separated by order number or PO number during all handling stages including final in rack placement
Move items received form dock area to the data center assigned equipment staging
Hook up the power cables to the de-energized server (but do not plug into any live server rack PDU), dress and manage power cables as per DC manager's expectation
Sort and separate all miscellaneous spare parts as per assigned to the "save repository”
Manage, breakdown, and discard all packaging as per site corporate services recycling guidelines and locations
Stack and save all packaging material / pallets designated as "save and return to OEM vendor”
Coordinate / schedule pick with vendor and assist with moving and loading
Remove end-of-life hardware from server racks, strip racks of rails and PDUs
Reconfigure rack with new rails and PDUs
Remove EOL racks completely
Move or route de-energized power whips under computer room raised metal floor (typically 12”-24” high)
Re-arrange floor tiles to meet newly configured rows
Assist with maintaining / repairing HAE / CAE (Hot Aisle Enclosures / Cold Aisle Enclosures) vinyl curtains
Help maintain / manage power cable management
Row / rack labeling to include making and affixing labels to racks
General housekeeping of DC's (i.e. remove trash on floor, blown off labels, moving equipment to designed locations, etc.)
Qualification
Required
Associate or bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
Minimum 4+ years of combined experience in a site support technician and / or infrastructure technician role (or similar experience)
Data Center experience required
Minimum 3+ years of experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices required
Minimum 3+ years of combined experience working in data centers, labs, or server room environments required
Maintaining network environment as part of onsite team in support of physical touch (Smart Hands) support of Incident and or Requests
Providing incident support by working with remote level 2 / 3 teams to assist in resolving outages and fixing issues including replacement of cabling or hardware components
Providing service request support and working with remote network support teams to install hardware or patch cables to enable new services for customers
Participating in hardware rack and stack installation of both network and server equipment, cable management, and installation of required fiber and copper patch leads, providing console access to remote team for configuration if required and testing connectivity after installation and configuration
Ability to withstand working in a hot enclosed environment for short time spans required (i.e., data center hot isles)
Must be able to perform work while on a ladder (use of ladders is required for top of rack installations)
Must be able to work independently as well as in teams of 3-4 and be flexible
Must be able to lift 35 lbs. solo
Must be willing to travel between buildings using personal car / foot
May be required to walk / sit / stand / crawl / kneel for extended periods
Must have excellent customer service skills and written / verbal communication skills
Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10
Intermediate experience with Windows 2022 installation and configuration including: Features need to know roles, Disk Management, User Administration, OS troubleshooting to identify build issues, Adding SAN drives/MPIO, Network Management
Intermediate experience with server hardware Client DL360/380 Gen8, Gen9, Gen10, Gen11 and BL460 Gen8, Gen9, Gen10, and Dell Poweredge R660, R760
Experience troubleshooting memory, disk, array controller battery, HBA, FlexLOM issues
Raid configuration/ logical drives
iLO/iDRAC configuration
Servers and C7000 enclosures
Onboard Administrator
Vsphere 6.5/7.0 vcenter experience
Microsoft failover cluster knowledge and installation experience
Microsoft NLB cluster knowledge and installation experience
Performing installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage related systems such as Category 5, Enhanced Category 5, Category 6 and 7, and Fiber Optic cabling
Assisting with material control to ensure all required materials are available to complete the daily work
Ensuring quality and safety guidelines are followed
Ensuring ticketed requests are assigned, communicated, and addressed within client SLA
Performing quality evaluation, diagnosing, troubleshooting of cabling systems, and performing replacement / repairs as necessary
Assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA
Receiving hardware shipments for data center equipment landings
Validating purchase order accuracy of hardware received
Unboxing and recycling of materials
Moving equipment from dock to staging areas and or to DC racks
Installation or retrofitting of server racks - rail and shelving installation
Power and network cable installation and cable management
Scanning and labeling of installed devices (network or server)
Designating parts identified for spare part stock inventory
Proper e-waste handling and disposal
Equipment shipping and receiving as needed
Providing escort service for vendors / techs
Performing work request tasks from ServiceNow ticket system
Proven ability to install cable pathways, conveyances (i.e., ladder, trays, support systems)
Knowledge of terminology pertaining to installation and service of cabling infrastructure for telecom, data, security, and wireless systems
Mechanical aptitude with the ability to read cable matrix blueprints, mechanical, and or electrical requirement documents
Able to complete physical cables installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials
Structured Network Cabling experience
Copper: Cat5, Cat5e, Cat6, Connector Types RJ45
Fiber: Multimode, Single Mode, Connector Types – ST, SC, LC
WIFI hardware experience
Wireless LAN Controllers
Wireless Access Points
Networking experience
IP Addressing, Layer 2 VLAN etc
Experienced in Ethernet Switching hardware
Chassis, Supervisor, Line Cards, Power Supplies etc
Transceiver Types – SX, LX, SR, LR etc
Cable Troubleshooting Knowledge / Experience
Fluke Testers: Copper - Wire Map, Link Test etc, Fiber – OTDR Testing
Fluke Aircheck: Wireless Testing
Benefits
Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Disability plans
Employee Assistance Program
Paid holidays (up to 6 days annually)
Paid time off (minimum of 10 days annually)
Paid parental leave (minimum of 10 days annually)
401(k)
FSA/HSA pre-tax benefits
Company
Compucom Staffing
Our mission is to provide exceptional IT talent and scalable staffing solutions that enable our clients to be more agile and productive.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase