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Compass · 1 day ago

Customer Success Coordinator

Boca Raton, FL

Full-time

Onsite

Entry Level

1+ years exp

Compass is a company dedicated to revolutionizing the real estate industry through its innovative platform. The Customer Success Coordinator will be the first point of contact for customers in the office, ensuring a smooth operation while providing support and training on Compass tools and services.

Property ManagementPropTechReal EstateReal Estate BrokerageResidential

Responsibilities

Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues

Manage a small portfolio of customers directly by fielding questions and resolving issues via phone calls, emails, and in-person meetings

Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support

Partner with the National Onboarding team on facilitation of onboarding processes for new customers

Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests

Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents

Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc

Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications

Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

Qualification

Customer service experienceOffice managementEnterprise technologyReal estate experienceProblem-solving skillsVerbal communicationEmpathyAttention to detailTeam collaboration