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First Entertainment Credit Union · 3 days ago

Member Experience Representative

Hollywood, CA

Full-time

Hybrid

Entry, Mid Level

$25.76/hr - $32.20/hr

2+ years exp

First Entertainment Credit Union is looking for a Member Experience Representative who will be responsible for providing exceptional member service through various communication channels. The role focuses on building relationships with members and identifying opportunities to refer credit union products and services.

BankingFinancial ServicesNon Profit

Responsibilities

Build relationships with members and identify opportunities to refer credit union products and services

Provide exceptional member service to all members of the credit union through various communication channels, including calls, chats, secured messaging, and other tasks within the department. Focus on educating members on digital self-serve options to create the best member experience possible

Assist members with inquiries regarding their accounts, products, and services, and navigating through online banking and other digital services

Resolve member issues and concerns, including fraud prevention and operations-related items, in a timely and effective manner, including those related to digital services

Accurately and efficiently process member transactions, including those conducted through online banking and other digital channels

Ensure compliance with all credit union policies and procedures, including those related to online banking and other digital services

Actively promote credit union products and services to members, including those related to online banking and other digital self-serve options

Participate in ongoing training to stay current with credit union products and services, including those related to digital services and product referrals

Perform other duties as assigned