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Hy-Vee, Inc. · 1 day ago

Health Beauty Care Department Manager

Oakdale, 10th St North, Oakdale, MN

Full-time

Onsite

Entry, Mid Level

$18/hr - $22.50/hr

1+ years exp

Hy-Vee, Inc. is a company committed to providing excellent customer service and a positive work environment. The Health Beauty Care Department Manager is responsible for setting standards for customer service, employee relations, and overall profitability while ensuring a positive company image and enhancing the customer shopping experience.

Organic Food

Responsibilities

Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork

Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example

Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store

Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store

Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by: (examples include) escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience

Answers the telephone promptly and provides friendly, helpful service to customers who call

Recruits, hires, trains, supervises, disciplines, and evaluates all department employees

Determines department goals with store director

Stays current on trends in each product category and educates customers by offering suggestions, answering questions, etc

Determines weekly work schedule and establishes a daily work plan for the department

Sets and maintains standards on department experience with a focus on signage and impactful merchandising on displays

Tracks proper rotation of products, checks for expired code dating, and orders merchandise for replenishment

Handles and satisfies customer issues

Communicates with employees regarding sales and ideas

Figures retail pricing and ensure correct pricing

Ensures pricing is competitive in the market area

Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads

Plans displays, promotions, and determines pre-orders

Determines sanitation guidelines and procedures and ensures compliance

Operates cash register accurately and scans product, (where applicable) and reports improper cash levels in cash drawer

Fills displays, checks in delivered merchandise, and works in the sales area

Maintains strict adherence to department and company guidelines related to personal hygiene and dress

Adheres to company policies and individual store guidelines

Reports to work when scheduled and on time

Attends meetings and seminars and participates in continuing education

Unloads trucks and places product in appropriate storage area

Assists in other areas of the store as needed

Performs other job related duties and special projects as required

Qualification

Customer serviceEmployee managementSales analysisProduct knowledgeMerchandisingArithmetic calculationsProfessionalismProblem solvingPresentation skillsTeamwork

Required

High school or equivalent experience and over one year up to three years of similar or related work experience

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions

Ability to do arithmetic calculations involving fractions, decimals, and percentages

Must be able to report, write, or edit articles for publication; prepare and deliver presentations; interview counsel or advise people; evaluate technical data

Must be able to physically perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force

Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision

The following physical activities are necessary to perform this job: Climbing, balancing, stooping, kneeling, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing and repetitive motions