Palo Alto Networks · 1 day ago
Technical Account Manager (Unit 42 Managed Services) - Remote
United States
Full-time
Remote
Mid Level
$111K/yr - $179K/yr
4+ years expPalo Alto Networks is a cybersecurity company dedicated to protecting the digital way of life. The Technical Account Manager will serve as a trusted advisor to customers, ensuring the successful adoption of Unit 42 Managed Services and fostering customer satisfaction and retention.
Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity
Responsibilities
Ensure customers maximize their return on investment by guiding onboarding, driving adoption, and fostering satisfaction and advocacy
Ensure customers are measurably satisfied with the service and proactively communicate refresh needs and available options
Build trusted advisor relationships with customer stakeholders, executive sponsors, and partners to maximize adoption and business value
Serve as the first line of defense in customer support, coordinating with engineering teams for timely resolution of issues and becoming a Subject Matter Expert over time
Maintain ongoing communication with customers regarding service offerings, updates, events, and act as the primary point of contact for feedback
Advocate for customers internally to influence product roadmap, service improvements, and best practices
Ensure continual communication with customers on Unit 42 messaging, current and offerings updates, events, main points contact within Unit 42, and touchpoint for all feedback from our customers
Manage performance metrics including CSAT, renewal rate, referenceability, adoption, consumption, and customer engagement. Identify renewal risks and work with internal teams to remediate
Identify risks to customers achieving their business goals and collaborate with account teams to build mitigation plans or escalate as needed
Qualification
Required
4+ years of relevant experience in customer success, consulting, post-sales technical account management, or similar roles, with experience in cybersecurity
Proven experience building and executing customer engagement programs in an evolving organization
Strong consulting and project management skills, with a track record of acting as a trusted advisor to drive business value
Experience managing escalations, balancing customer expectations, and negotiating successful resolutions
Highly data-driven, with a focus on metrics, process adherence, and continuous improvement
Ability to drive consistent engagement processes across a portfolio of customers
Excellent communication and interpersonal skills to build relationships with technical and non-technical stakeholders
Team player with high integrity, accountability, and a customer-first mindset
Benefits
Restricted stock units
Bonus
Company
Palo Alto Networks
Palo Alto Networks is a cybersecurity company that offers cybersecurity solutions for organizations.
10001+ employees
H1B Sponsorship
Palo Alto Networks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (579)
2024 (482)
2023 (341)
2022 (452)
2021 (493)
2020 (235)
Funding
Current Stage
Public CompanyTotal Funding
$65MKey Investors
Icon VenturesLehman HoldingsGlobespan Capital Partners
2012-07-20IPO
2008-11-03Series C· $10M
2008-08-18Series C· $27M
Leadership Team
Helmut Reisinger
CEO EMEA
Nikesh Arora
Chairman CEO
Recent News
2026-01-09
2026-01-08
Company data provided by crunchbase