Kelly Science, Engineering, Technology & Telecom ยท 1 day ago
Credit and Collections Analyst
Charlotte, NC
Contract
Hybrid
Entry, Mid Level
1+ years expKelly Science, Engineering, Technology & Telecom is seeking an experienced Credit Collections Analyst to manage high-volume dispute resolution and collections efforts for Fortune 500 clients. This role involves analyzing invoices, managing collections, and resolving customer inquiries, all while utilizing advanced tools like Oracle ERP and Excel.
Staffing & Recruiting
Responsibilities
Collection activities: Manage collections for an assigned portfolio, ensuring timely follow-up and adherence to responsible collection practices
Customer communication: Follow up with customers within a customer-focused framework, proactively identifying and resolving payment issues
Invoice analysis: Analyze customer invoices to ensure that contract terms and conditions are being met
Cash applications: Handle cash applications and account adjustments based on Treasury backup
Customer inquiries: Resolve customer email and phone inquiries within a 24-hour turn-around
Information gathering: Collect and provide necessary credit and collections reference information
Ad hoc projects: Complete special projects and related deliverables as assigned
Managing priorities: Balance competing priorities and meet tight deadlines
Claims and disputes: Handle dispute resolution for Fortune 500 customer accounts by investigating claims, deductions, or disputes to determine validity
Problem-solving: Resolve issues and answer questions with limited information
Initiative: Take the initiative to research and identify solutions for uncommon issues or inquiries
Qualification
Required
1-5 years of experience in Credit & Collections, with a focus on dispute resolution for enterprise/B2B clients (ideally Fortune 500)
Advanced Excel skills (VLOOKUP, XLOOKUP, Pivots, Formulas) for data analysis and reconciliation
Strong communication skills for managing customer inquiries and dispute resolution
Ability to handle high-volume collections in a fast-paced environment
Experience analyzing invoice disputes, deductions, and claims
Preferred
Familiarity with Oracle ERP
Experience with contract analysis to identify root causes of disputes (e.g., pricing, compliance, billing errors)
Strong negotiation skills to resolve objections and secure payment commitments
Prior experience in an accounting or finance environment
Ability to thrive in a multi-functional role and collaborate across departments
Company
Kelly Science, Engineering, Technology & Telecom
Kelly Science, Engineering, Technology & Telecom specializes in science, engineering, technology, and telecom.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Linda Stuit
Senior Vice President, Engineering Specialty
Company data provided by crunchbase