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Boston Scientific · 6 days ago

Business Process Lead, Customer to Cash - Magellan

Arden Hills, MN

Full-time

Hybrid

Mid, Senior Level

$99K/yr - $188K/yr

3+ years exp

Boston Scientific is committed to transforming lives through innovative medical solutions. The Business Process Lead will play a critical role in the Magellan program, focusing on the Customer to Cash process and collaborating with various stakeholders to ensure successful business transformation.

Health CareMedicalMedical Device

No H1B

Responsibilities

Represent Commercial Capital Equipment business users by working closely with key Stakeholders to translate User Requirements into Business User Stories and the ‘Who, What, Why’ Acceptance Criteria

Analyze and translate User Requirements distinctly and assess options before arriving at the aspired solution to improving current systems to increase productivity

Coordinating the User Requirements, aligning to Testing Scenarios, creation of test cases, and execution of test cases to support the Testing Phase and network-wide Deployment

Liaise with the Training team and Site Super Users/ Business Process Leads /Subject Matter Experts to support training plans for each of the key Applications to enhance the knowledge base across the Service to Cash workstream

Proactively influencing functionally, regionally, in areas of new concepts, adoption of Best Practices and simplify and standardize to those Best Practice across Service to Cash Business processes and its interfacing application ServiceMax

Coordinating and liaison with the other Magellan Workstreams, Business Process Leads, SME’s, Communities of Practice’s, IT Solution Architects/COE and Stakeholders across the network to develop a strong and deep pool of expertise across Service to Cash

Collaborate with the broader Magellan Outbound Workstream, IT Solution Architects/ COE and the other Magellan Workstreams in a Scalable Agile Framework/DevOps methodology, to enable rapid deployment

Creating an environment that encourages constructive feedback and proactive developmental support for all employees

Fostering an inclusive workplace that enables all participants to contribute to their full potential in pursuit of organizational and personal objectives

Qualification

SAPS4 HANABusiness Process ImprovementScaled Agile Project ManagementServiceMaxData AnalysisProcess ModelingCommunication SkillsProblem SolvingTeam Collaboration

Required

Bachelor's degree in Business, Engineering, or related field required

Minimum of 3 years' technical professional or operational experience in medical device field

Minimum of 3 years' experience with Systems/Applications in SAPx; Business Process Leads /Subject Matter Experts in one or more of: SAP, Salesforce, ServiceMax

Previous experience of a major program introduction/upgrade, ideally within an IT/Systems or Business representative role

Working knowledge of ERP systems combined with knowledge of key business processes

A proven track record of Continuous Improvement, system upgrades/enhancements, proactive problem solving or LBP

Previous experience of Scaled Agile Project Management an advantage and/or proven adaptability, comfortable with change and with a demonstrated ability to react and respond to a fast-changing environment

Creates a sense of energy, excitement, and personal commitment to the organization by empowering others, and creating an inclusive workplace