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Systems, LLC - Poweramp | DLM · 1 day ago

Customer Success Manager, myQ Enterprise

Oak Brook, IL

Full-time

Hybrid

Mid, Senior Level

$103K/yr - $165K/yr

5+ years exp

Chamberlain Group (CG) is a global leader in intelligent access and a Blackstone portfolio company. They are seeking a Customer Success Manager to manage customer transitions to active myQ Business users and develop a scalable onboarding process for long-term success.

Building MaterialIndustrial EngineeringManufacturing

Growth Opportunities

Responsibilities

Manage customer transition from sales prospects to active myQ Business users

Define, develop, implement and maintain the onboarding process for new myQ Business customers; serve as single point of contact during the onboarding process to ensure the optimal customer experience

Partner cross functionally to ensure long term success and scalability of Customer Onboarding process; own continuous improvement activities to streamline process with standardized forms and document process flow

Develop deep knowledge of customers, communities, and facilities to expand service offerings and proposals to customers

Manage data gathering and documentation requirements across multiple functions and lead customers through to app setup and operation

Manage internal and external communications with stakeholders to ensure contract completion in a timely manner

Capture direct feedback from new accounts, including installations, setup, and onboarding; develop real time customer insights and action plans for key business stakeholders to increase customer stickiness and improve share of wallet

Monitor and report on trends with myQ Business customers for future road mapping and use in NPD process

Support integration of customer database and maintain data integrity; identify opportunities and build solutions to reduce waste and monetize other data services

Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams

Protect Chamberlain Group’s reputation by keeping information confidential

Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies

Contribute to the team effort by accomplishing related results and participating on projects as needed

Qualification

Customer AdvocacyProcess ImprovementCross-functional CollaborationLean Six Sigma Green BeltAccess Control ExperienceFacility Management ExperienceBachelor's DegreeHigh Sense of UrgencyChange AgentTrend Recognition