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ACNB Bank · 2 days ago

Community Banking Supervisor (Sr Head Teller)

North Hanover Office, Hanover, PA, US

Full-time

Onsite

Mid, Senior Level

2+ years exp

ACNB Bank is seeking a Community Banking Supervisor to lead and empower a dynamic banking team while ensuring operational excellence. The role involves supervising the Community Banking Associate team, delivering high-quality customer service, and maintaining operational efficiency.

BankingFinanceFinancial Services

Responsibilities

Effectively supervise, coach, and mentor the Community Banking Associate team to achieve performance expectations, uphold standards, and foster an atmosphere of teamwork and communication

Ensure consistent delivery of high-quality customer service experiences and resolve inquiries and service deficiencies promptly and accurately

Maintain precision in balancing and managing vault, office currency, and coin levels, while ensuring adherence to controls, audit requirements, and regulatory compliance

Facilitate office-wide success by guiding the team to identify sales opportunities and make referrals to other departments or services

Mitigate risks by ensuring strict compliance with policies, procedures, and security protocols to protect the bank and customers

Lead by example in building relationships with customers and expanding financial solutions

Supervise the Community Banking Associate team to ensure efficient transaction processing and exceptional customer service

Support and coach team members in meeting sales goals, balancing performance, and adhering to bank standards

Oversee operational functions such as cash management, vault supervision, and ATM servicing

Coordinate workflow and collaborate with the Community Banking Manager to achieve office goals

Participate in team staffing and development processes, including onboarding and performance management

Qualification

Banking ExperienceLeadership SkillsMicrosoft Office ProficiencyCommunication SkillsAttention to Detail

Required

Minimum of 2 years as a Community Banking Supervisor, Head Teller, Operational Specialist with advanced working knowledge of operational and administrative branch banking functions

Extraordinary leadership and management skills

Attention to detail

Proficiency in Microsoft Office programs

Effective communication

Ability to open accounts and contribute toward achieving office sales goals

High school diploma or equivalent required

Capacity to lift and move currency/coin (up to 50 lbs.)