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New York State Executive Chamber · 1 day ago

IT Support 2

New York, NY

Full-time

Onsite

Mid Level

$75K/yr - $90K/yr

3+ years exp

The New York State Executive Chamber is seeking an IT Support 2 to provide technical support and supervision for their IT team. The role involves overseeing system design, maintenance, and customer support, while also performing hands-on technical tasks such as troubleshooting and user training.

GovernmentOffice AdministrationSocial Assistance

Hiring Manager

Gabriela Velez

Responsibilities

Supervision of a team of IT Support 1 who are responsible for the following duties:

Installation, configuration, and troubleshooting desktop PCs and laptops

Utilize network and server administrative tools to accomplish system tasks/ monitoring of Azure AD accounts, email and cloud workspace accounts, MDM configurations and policies

Install network printers, peripherals, and other appliances. User account setup and maintenance. Monitor, diagnose, and resolve operating system problems

Assist with PC imaging and maintenance

Instruct, support, and train end users on network usage

Reviews and recommends the selection of hardware, software, and maintenance services; and may participate in the procurement process

Supervises Executive Chamber help desk operations, including the development of written problem tracking and problem-solving procedures, scheduling of on-call support, and other assignments

Qualification

Windows Server OSAzure ADCloud computingCisco VOIP configurationAV systems supportAnalytical skillsDecision-makingTeamworkOrganizational skillsTime management

Required

An Associate's or higher-level degree in Computer Science, Information Science, or related field

A minimum of three years of systems administration work experience

Additional related work experience or job-related certifications may substitute for educational experience

Preferred

Windows Server OS experience: server virtualization, Windows Active Directory, backup administration and maintenance, computer imaging and deployment

Cisco VOIP phone configuration or similar experience

Installing, configuring, troubleshooting, and administering current Windows Server 2012 - 2025 and Desktop Operating Systems - Windows 10/11

Working knowledge of cloud computing with a preference for Azure AD, Office 365, and Google Workspace

Experience with audiovisual (AV) systems and equipment, including setup, troubleshooting, and support for conference rooms, presentation technology, and video conferencing platforms (Zoom, Microsoft Teams, Google Meet, WebEx)