Apply on Employer Site

Hermeus · 1 day ago

Senior IT Support Specialist

Los Angeles, CA

Full-time

Onsite

Senior Level

$94K/yr - $167K/yr

5+ years exp

Hermeus is a high-speed aircraft manufacturer focused on the rapid design, build, and test of high-Mach and hypersonic aircraft for the national interest. As a Senior IT Support Specialist, you will support daily IT operations, mentor junior staff, and drive continuous improvement of service desk processes while resolving complex issues and delivering exceptional customer service.

AerospaceAir TransportationInfrastructureTravel

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Provide senior-level, hands-on support for day-to-day service desk operations, including ticket intake, prioritization, documentation, and resolution

Troubleshoot and resolve hardware, software, and operating system issues across Windows (primary), macOS (preferred), and Linux (experience strongly preferred; exposure acceptable)

Deploy, configure, and support desktops, laptops, mobile devices, peripherals, and endpoint management solutions

Support and administer Microsoft enterprise environments, including:

Windows desktop and server systems

Azure Active Directory / Entra ID

Microsoft Intune

Microsoft 365 (Exchange, Teams, OneDrive, SharePoint)

Utilize scripting (PowerShell preferred; Python/Bash a plus) to automate routine tasks and improve operational efficiency

Troubleshoot and support foundational networking issues, including LAN/WAN connectivity, VPN access, DNS, DHCP, and wireless networking

Assist with escalations and collaborate with other IT team members to resolve complex or cross-functional issues

Contribute to continuous improvement of service desk workflows, documentation, and support processes

Perform root cause analysis on recurring issues and recommend practical improvements

Maintain accurate documentation, SOPs, and knowledge base articles

Ensure compliance with information security, export control, and data privacy requirements

Deliver professional, responsive, and customer-focused IT support both in person and remotely

Maintain consistent, full-time onsite presence in Hawthorne, CA to support hardware, secure environments, and in-person user needs

Qualification

Microsoft enterprise environmentsWindows systemsScripting (PowerShell)MacOS supportLinux experienceFoundational networkingCustomer service mindsetRoot cause analysisService desk managementITIL familiarity

Required

5+ years of progressive IT support or systems support experience in an end-user or service desk environment

Well-versed, hands-on experience across the full Microsoft stack, including Windows desktop, Windows Server, Azure, and Microsoft 365

Strong experience supporting Windows environments; macOS experience preferred

Linux experience strongly preferred; working knowledge or exposure required

Scripting experience strongly preferred (PowerShell, Python, and/or Bash); understanding or exposure required at minimum

Foundational networking experience preferred; solid understanding of core networking concepts required

Proven ability to manage service desk tickets while handling complex technical issues

Strong customer service mindset with the ability to communicate technical concepts clearly to non-technical users

Experience performing root cause analysis and contributing to operational improvements

Ability and willingness to work onsite in Hawthorne, CA, with reliable and predictable attendance. Hours are Monday through Friday, 7:30am to 5pm for this role