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Bridgestone Americas · 1 day ago

Customer Success Manager

United States

Full-time

Remote

Entry, Mid Level

$60K/yr - $63K/yr

2+ years exp

Bridgestone Americas, through its subsidiary Azuga, is seeking a Customer Success Manager to enhance customer satisfaction and manage mid-market level accounts. This role focuses on building relationships, resolving client issues, and driving account growth while collaborating with cross-functional teams.

Manufacturing

Comp. & Benefits

No H1B

Responsibilities

Use disciplined account planning to maintain client relationships, enhance customer satisfaction, and increase account penetration

Responsible for handling customer complaints by investigating problems and providing solutions

Develop a comprehensive understanding of our solutions and how they overcome customer challenges

Work with cross-functional teams to develop strategies and materials to increase the quality and efficiency of support to customers

Drive strategic add-on and renewal business to Enterprise customers

Develop a long-lasting, trusted advisor relationship with assigned accounts

Qualification

Account managementCRM softwareSalesforceCommunication skillsOrganizational skills

Required

Minimum of 2 years business to business account management experience

Excellent verbal and written communication skills

Strong organizational skills and attention to detail

Experience working with CRM software, Salesforce preferred

Time productivity will be tracked

Preferred

Bachelor's degree preferred, but not required

Benefits

A supportive and engaging onboarding experience to ensure a smooth transition into our team.

The opportunity to develop and grow, through training and regular mentorship.

Corporate Social Responsibility activities.

A truly global, dynamic and challenging work environment.

Agility and work/life effectiveness and your long-term well-being.

A diverse and inclusive team.

Company

Bridgestone Americas

Glassdoor4.0

Bridgestone Americas family of enterprises includes more than 50 production facilities and 55,000 employees throughout the Americas. It is a sub-organization of Bridgestone Corporation.

Founded in 1990

Nashville, Tennessee, USA

10001+ employees