Advantage Industries, Inc. ยท 1 week ago
Service Desk Technician - Tier 1 (Hybrid Position)
Columbia, MD
Full-time
Hybrid
Entry Level
$42K/yr - $56K/yr
1+ years expAdvantage Industries, Inc. is a rapidly-growing company that focuses on providing top-notch service and products to its customers. They are seeking a Service Desk Technician - Tier 1 to deliver high-quality customer service while troubleshooting and maintaining clients' IT environments. The role involves providing Tier I support, resolving technical requests, and maintaining documentation related to client environments.
Information ServicesInformation Technology
Responsibilities
Triage, handle and update incoming client requests with the use of a ticketing system
Assist with scheduling technicians
Install, monitor, troubleshoot and support client network infrastructure and equipment
Work with vendors to troubleshoot and resolve client requests, incidents and problems as necessary
Maintain client documentation
Participation in rotational on-call support for limited hours outside of standard business operations
Qualification
Required
Excellent communication and interpersonal skills
Desire and self-motivation to learn and grow as a technician
Ability to troubleshoot
Basic network, hardware and software support knowledge
Strong attention to detail
Can easily adapt to working independently and engaging in collaborative teamwork
1+ year of experience working in a service desk environment
Experience working in an enterprise Windows environment: AD, Microsoft 365, Windows 10/11
At least one relevant technical certification (CompTIA A+, Network, Security, ITIL, Microsoft, etc.) or related degree/background experience
Preferred
Experience with other Operating Systems (MacOS and Linux) is a plus
Benefits
$$$$ Performance Incentives: Quarterly bonuses, commissions and we also offer employee referral rewards
Hybrid / Remote schedule
We focus on your work-life balance, including offering flexible work schedules
Strong focus on team cohesion and supportive company culture
Company
Advantage Industries, Inc.
For over two decades, Advantage Industries has worked collaboratively with our clients in understanding complex business processes, identifying needs, and providing recommendations tied with sound technology solutions custom-tailored for efficient business operations.
11-50 employees
Funding
Current Stage
Early StageRecent News
Company data provided by crunchbase