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Commercial Bank of California · 1 day ago

Assistant Operations Officer

Danville Office, Danville, CA, US

Full-time

Onsite

Mid Level

$66K/yr - $77K/yr

3+ years exp

Commercial Bank of California is the largest Latino-owned bank in California, committed to delivering innovative banking solutions. The Assistant Operations Officer supports the Operations Manager in overseeing daily operations, security, and procedural compliance to ensure smooth functioning of services and effective coordination of customer service and account management.

BankingFinancial ServicesInsurance

Responsibilities

Manages and provides day-to-day coordination for the bank’s operations area. Assists Operations Manager in supervising and evaluating workflow to ensure a high level of customer service, accuracy and meeting time deadlines

Provide services which will include escheatment, non-post items, outgoing wires, ACH support, transit adjustment, research, branch settlement, correspondent bank reconcilement, signature card maintenance, collections, attachments, levies, subpoenas, certifications etc

Control vault cash and maintain proper level of reserve within prescribed bank limit

Keep informed on new developments and ideas that would affect operations. Exercise control over operations area and establishes goals and objectives

Guide the formulation, implementation and coordination of operations policies, procedures and activities within the bank

Maintain proper operational standards, which will avoid unnecessary risks and undue exposure

Communicate Bank policies, procedures and regulations to Bank personnel and ensure compliance and the correction of any deviations

Perform multiple operations functions in support of the operations department

Within guideline reconcilement, balances, clears outstanding balances, responds to inquiries and processes specific reports

Assist customers with bookkeeping issues related to account balances, monthly statements, check hold, returned items, overdrafts, service charges, stop payments, safe deposit etc

Keep accurate records of all monies involved with receiving and paying transactions

Assist customers with complex transactions such as collections and/or exchanges

Operations Certification-conduct and review to ensure accuracy and balancing with proper supporting documents

Maintain knowledge of Bank policies, procedures and regulations

Achieve individual and departmental objectives: Establish and manage priorities to ensure the effective and efficient accomplishment of departmental responsibilities

Ensure that audit reviews are rated at above average or better, take corrective action as necessary when audit standards are not being attained

Oversee teller duties and assist line with customer transactions during peak periods

Other duties as assigned

Qualification

Banking operations experienceBanking regulations knowledgeCore banking systems proficiencyLeadership skillsOrganizational skillsInterpersonal skillsMicrosoft Office SuiteAnalytical mindsetCustomer service commitment

Required

Bachelor's degree (or equivalent experience)

Minimum 3–5 years of experience in banking operations, preferably within a community bank environment

Strong understanding of banking regulations, operational procedures, and risk management practices

Excellent leadership, organizational, and interpersonal skills

Proficiency in core banking systems and Microsoft Office Suite

Commitment to delivering exceptional service and resolving operational issues with professionalism and empathy

Experience in guiding teams, fostering collaboration, and promoting a culture of accountability and continuous improvement

Strong analytical mindset with the ability to identify inefficiencies, assess risk, and implement effective solutions

Proven ability to manage core banking operations, including transaction processing, reconciliations, and regulatory compliance

Benefits

Competitive employer contribution to medical, dental and vision coverage

401k plan with employer match

Flexible Spending Accounts (FSA) and Dependent Care Accounts

Employee Assistance Program (EAP)

Employer provided Calm subscription

Employer provided mental health benefits through Teladoc

Life, AD&D and disability insurance

Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer

Online discount program

Tuition Reimbursement Program

Company

Commercial Bank of California

Commercial Bank of California is a full-service bank that offers traditional deposit, online and lending services. It is a sub-organization of CBC Bank.

Founded in 2003

Irvine, California, USA

201-500 employees