Apply on Employer Site

TELUS Health · 1 day ago

Disability Assistant

United States

Full-time

Remote

Entry Level

2+ years exp

TELUS Health is a global-leading health and well-being provider focused on improving health outcomes for consumers and healthcare professionals. The Disability Assistant role involves communicating with claimants and clients regarding claims, processing documentation, and ensuring timely updates throughout the claims process.

Electronic Health Record (EHR)Health CareMedicalTelecommunications

Responsibilities

Answers incoming calls; assisting customers in how to apply for a leave of absence, short term disability or reporting an incidental absence through the Automated Reporting system

Processes incoming documents

Reviews and analyzes FMLA and STD documents received and determines if all necessary information has been provided to proceed with claim assignment / processing

Informs claimants of documentation required to process claims, required timeframes, and claims status either by phone, written correspondence and/or claims system when inquiry is received

Updates claim notes with appropriate claim and certification information

Assists Case Managers and Nurse Consultants as needed

Will follow all processes as laid out in the Standard Operating Procedures (SOPs), and/or as detailed in trainings/meetings

Other projects and tasks as assigned

Qualification

Customer service experienceDisability managementFMLA administrationAssessment skillsProblem-solving skillsComputer skillsHigh School DiplomaAssociate’s DegreeInterpersonal skills

Required

The ideal candidate has 2 years of call center customer service experience

High School Diploma

Strong interpersonal and helping skills along with assessment and problem-solving skills

Excellent computer skills and the ability to work primarily online in a paperless environment

Able to work f/t hours between 8:00am-7:00pm EST, Mon-Fri

Preferred

At least two (2) years experience in Human Resources

Disability management and / or FML administration

Associate's Degree

Company

TELUS Health

Glassdoor3.8

TELUS Health specializes in telehomecare, electronic medical records, consumer health, benefits, and pharmacy management. It is a sub-organization of TELUS.

Founded in 1998

Montréal, Quebec, CAN

5001-10000 employees