City of McKinney ยท 2 days ago
Customer Service Rep APEX - Seasonal *Hiring Event
McKinney, TX
Full-time
Onsite
New Grad, Entry LevelThe City of McKinney Parks & Recreation Department is hosting a hiring event for the position of Customer Service Representative. The role focuses on providing exceptional customer service, assisting members and guests with program registrations, and ensuring a positive experience at The Apex Centre.
Business DevelopmentGovernmentMuseums and Historical Sites
Responsibilities
Provide positive and enthusiastic customer service to all Members and Guests through compliance with the proper Apex Centre phone etiquette by greeting members by name, exceeding their expectations with service, saying good bye and inviting them back again the next day
Assist Members and Guests with program registrations and facility bookings for facility programs and services in accordance with service desk software
Promote all facilities, programs and services when in contact with Members and Guests
Conduct oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of The Apex Centre. This includes being in facility wearing approved attire and nametag
Attend all scheduled employee meetings
Adhere to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc
Resolve customer questions/complaints
Process sales, cash handling and drawer count down accuracy required at each shift
Arrive to work every day, on time as scheduled
Perform other tasks as needed or directed
Qualification
Required
Must be at least eighteen years of age
Must have cash handling skills, and ability to manage a register
Preferred
Basic computer and phone skills preferred
Some related work experience preferred, but not required
Company
City of McKinney
As one of the fastest-growing cities in America, McKinney maintains a nationally-acclaimed quality of life coupled with a convenient location to the DFW area.
Founded in 1848
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Robin Horton
Executive Assistant - Office of the CIO
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