Compunnel Inc. ยท 2 days ago
Customer Order Management Representative -- KUMDC5699921
Nashville, TN
Contract
Hybrid
Entry Level
1+ years expCompunnel Inc. is seeking a Customer Order Management Representative to manage assigned customer accounts and oversee the entire order life cycle. The role focuses on customer service, order management, and supply chain support, ensuring timely and accurate processing of customer orders.
Information Technology & Services
Hiring Manager
PRINCE GAUTAM
Responsibilities
Act as the single point of contact for assigned customer accounts, managing the order life cycle from new customer set-up, order entry/modification, and escalations to logistics management
Ensure orders are processed and shipped to meet agreed deadlines
Collaborate with Client's customers, parts distribution centers, manufacturing plants, and cross-functional departments to fulfill customer orders
Provide accurate documentation and continual communication throughout the order process
Take ownership of complex customer inquiries, conducting research and leveraging knowledge of client's processes to provide timely, informative responses per Service Level Agreements
Escalate complex issues to appropriate support levels, providing thorough documentation
Maintain accurate records of all internal and external interactions in the appropriate database/system
Ensure compliance with export policies and compile required export/shipping documentation in line with legislation
Act as liaison between customers and manufacturing/aftermarket teams for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System
Support supervisors with hosting customer visits at local facilities
Prepare and distribute standard and customized internal and customer reports
Understand and apply Customer Order Management policies, procedures, and metrics
Support departmental goals and initiatives to enhance proactive customer support
Participate in and/or lead process improvement projects
Qualification
Required
High School Diploma or GED required; Bachelor's degree preferred
Minimum 1 year of experience in order management, or supply chain
Experience with SOX compliance and handling credits/debits is required
Strong communication skills (verbal and written)
Familiarity with supply chain processes and expectations
Proficiency in Microsoft Excel; working knowledge of other Microsoft Office applications
Strong organizational skills and ability to prioritize tasks in a fast-paced environment
Ability to work independently and collaboratively with cross-functional teams
Preferred
Bachelor's degree preferred
Company
Compunnel Inc.
Compunnel Inc. is where AI-native solutions meet human ingenuity, helping enterprises reimagine talent, technology, and growth.
5001-10000 employees
H1B Sponsorship
Compunnel Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2276)
2024 (1682)
2023 (1992)
2022 (2366)
2021 (2223)
2020 (2220)
Funding
Current Stage
Late StageLeadership Team
Andy Gaur
Founder, Chairman & CEO
Karthik Natarajan
Executive VP & CTO
Company data provided by crunchbase