Cognizant · 1 day ago
Production Support Engineer | ITIL | Java | AWS
Plano, TX
Full-time
Onsite
Mid, Senior Level
$60K/yr - $94K/yr
7+ years expCognizant is a leading technology company, and they are seeking a Production Support Engineer. In this role, you will ensure the smooth operation of live systems by monitoring, troubleshooting, and resolving issues while collaborating with various teams to deliver high-quality solutions.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
No H1B
Responsibilities
Monitoring & Alerting
Incident Management
Troubleshooting
Root Cause Analysis
Automation
Documentation
System Enhancement
On-call Support
Debugging Application Code and supporting servers
Managing System upgrade and migrations
Ensuring security best practices and compliance
Analysing logs, metrics and data for insights
Communicating status updates to stakeholders
Qualification
Required
7+ years in IT support, customer service, or technical support
Experience with ITIL processes (Incident, Problem, Change Management)
Proficient in Java and any frontend technologies (ReactJS / Angular JS / Vue), SQL, Scripting (Python, PowerShell), AWS
Software/Applications: Support tools (ServiceNow, Jira)
Please note, this role cannot offer visa transfer or sponsorship now or in the future
Preferred
Hold a bachelor's degree in computer science or related field
Strong communication (written & verbal) & interpersonal skills
Problem-solving & analytical skills
Team management, motivation, and mentoring
Customer service orientation & stakeholder management
Ability to work under pressure, prioritize, and adapt
Process Knowledge: Understanding of project life cycles, continuous improvement, and process management
Benefits
Medical/Dental/Vision/Life Insurance.
Paid holidays plus Paid Time Off.
401(k) plan and contributions.
Long-term/Short-term Disability.
Paid Parental Leave.
Employee Stock Purchase Plan.
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
2026-01-06
2026-01-05
Company data provided by crunchbase