Everest Exteriors · 1 day ago
Inside Sales & Customer Experience Coordinator
Cedar Rapids, IA
Full-time
Hybrid
New Grad, Entry Level
$45K/yr - $45K/yrEverest Exteriors is a rapidly growing company specializing in exterior restoration and redesign. The Inside Sales & Customer Experience Coordinator will manage customer communication, appointment setting, and follow-up processes to ensure a seamless experience for homeowners during their restoration projects.
Construction
Hiring Manager
Noah Jacobsen
Responsibilities
Set up initial inspections/appointments for office leads (qualify → schedule → confirm → reminders to maximize show rate)
Send templated inspection/damage reports to homeowners via text or email after inspections
Package and send estimate templates clearly and professionally (homeowner-friendly and on-brand)
Proactively communicate key timeline updates, including:
Build schedule
Material delivery timing
Reinforce our expectation-setting script so customers know what to expect
Track and obtain the Certificate of Completion (COC) promptly once a job is complete; send e-signature link if needed
Follow up with homeowners to confirm whether the final check has been received; coordinate a time for the Outside Rep to pick up payment if necessary
Drive our reputation process by getting homeowners to leave a review and owning the follow-up cadence: same-day, +3 days, +10 days
Maintain clean internal notes and status updates so the sales and production teams always know 'what’s next' (CRM/tools training provided)
Qualification
Required
Confident and professional in phone calls, texts, and emails; comfortable guiding homeowners through next steps
You do not let things sit—documents get signed, questions get answered, and customers get updated without being chased
Strong task management and prioritization in a fast-moving environment
Able to learn and use CRM systems, email/text tools, and e-sign platforms
Able to work tightly with Outside Sales and Production to keep jobs progressing smoothly
Preferred
Inside sales experience
Appointment setting experience
Customer service experience
Scheduling/dispatch experience
Home services office experience
Benefits
Annual performance bonuses
All-inclusive 5-day company vacation
Health benefits (details available)
Company
Everest Exteriors
At Everest Exteriors, we take your roof to the next level—literally.
Founded in 2020
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase