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City Property Management Company · 2 days ago

Customer Care Specialist

Phoenix, AZ

Full-time

Onsite

New Grad, Entry Level

$18/hr - $20/hr

City Property Management Company is an Arizona-based leader in full-service HOA management. They are seeking a dynamic and skilled Customer Care Specialist to provide exceptional customer service as the first point of contact for homeowners, while continuously learning about the HOA industry.

Real EstateService IndustrySmall and Medium Businesses

Responsibilities

Manage high volume of incoming calls on multi-line telephone system

Provide 70-75% first-call resolution for homeowner inquiries

Create and complete detailed phone logs for all calls

Respond to homeowner inquiries via phone and email

Communicate effectively to resolve complaints and account-related issues

Gather and relay accurate information when transferring calls to management team

Process access device requests within 24 business hours, including:

Device setup in CityCync

Fob and access card programming

Handling pickup or USPS mail requests

Troubleshooting as needed

Assist homeowners with:

ACH (auto-debit) application process

Check by phone payments

Online account creation and management

Password resets and account access

Verify account balances for walk-in payments

Support property managers with billing and accounting questions

Process incoming mail daily

Cover front desk duties during lunch breaks

Check and distribute general voicemail messages daily

Maintain accurate records and documentation

Handle additional tasks as assigned

Qualification

Customer service experienceVerbal communication skillsWritten communication skillsComputer proficiencyOrganizational skillsTyping speed 40 WPMProfessional phone etiquetteListening skillsEmpathyProblem-solving abilities