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Spectrum · 2 days ago

Customer Care and Recovery Associate

Columbus, OH

Full-time

Onsite

New Grad, Entry Level

$18/hr - $27.06/hr

0+ years exp

Spectrum is a leading provider of communication and entertainment products, serving nearly 32 million customers. The Customer Care and Recovery Associate role focuses on providing exceptional service in a call center environment, assisting customers with debt resolution while maintaining professionalism and empathy.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience

Research accounts with debt and communicate with customers via phone

Take action based on transaction characteristics as appropriate and necessary

Maintain thorough knowledge of all current federal, state and local regulations as well as internal policies

Contact customers by phone in attempt to collect debt

Demonstrate friendliness and professionalism when dealing with customers

Answer inquiries for customers calling in regarding their unpaid debt

Other duties as assigned to meet business needs

Qualification

Customer ServiceCollectionsAccounting/BookkeepingVerbal CommunicationWritten Communication

Required

Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future

Experience: Related work: 0-2 years, Collections/Accounting: 0-2 years, Customer Service: 0-2 years

Education: High School Diploma or GED

Technical Skills: Knowledge of basic accounting/bookkeeping, mathematics, and general office procedures

Skills: Effective verbal and written communication

Schedule: Availability to work within the hours of operation. Consistent and punctual attendance

Benefits

Comprehensive pay and benefits package

Incentive-based compensation such as bonuses

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees