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State of Maine · 1 day ago

Financial Recovery & Support Specialist - Statewide

Presque Isle, Maine

Full-time

Onsite

New Grad, Entry Level

$19.73/hr - $28.41/hr

The State of Maine's Department of Labor is seeking a Financial Recovery and Support Specialist to join their Benefit Recovery Team. This role involves safeguarding Maine’s Unemployment Insurance Trust Fund by recovering improperly paid benefits and requires strong communication and problem-solving skills.

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Responsibilities

Respond to claimant inquiries about overpayments and guide them through the repayment process

Process payments made by check, debit, or credit card

Review and verify the accuracy of the previous day’s payment register

Set up and manage wage garnishments as required

Collaborate with the Team Leader to process refunds accurately

Cancel and reissue payments when necessary to ensure proper delivery

Partner with Unemployment Call Center staff to troubleshoot and resolve claimant concerns

Qualification

Collections ExperiencePayment Processing ExperienceCheck Reconciliation KnowledgeCustomer Service OrientationDiscretionCommunication SkillsProblem Solving AbilityOrganizational SkillsTeam CollaborationConfidentiality

Required

Strong communication skills

Customer Service Orientation

Problem Solving Ability

Organizational Skills

Team collaboration

Discretion and Confidentiality

Training, education, and/or experience in office and administrative support functions demonstrating competency in, analyzing financial records, identifying and investigating irregularities, communicating policies and procedures, developing action plans, and using independent judgement to effectively address complex administrative matters

Preferred

Collections Experience

Check reconciliation knowledge

Payment Processing Experience

Benefits

Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).

Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.91% for Confidential employees.