PARSETEK INC ยท 2 days ago
Help Desk Analyst
Salem, OR
Contract
Onsite
Entry Level
$30/hr - $30/hr
2+ years expPARSETEK INC provides technical support to computer users statewide. The role involves troubleshooting and resolving hardware issues, analyzing system performance, and assisting users with complex computer-related problems.
Big DataCloud ComputingCMSDatabaseEnterprise Software
Responsibilities
Provides technical support by telephone, remote technology, and on-site to computer users statewide
Requests are generally logged into the computerized tracking system before escalation
Records solutions in the solutions database or other forms of documentation
Communicates to the affected parties the status of requests
Investigate and diagnose computer-related problems reported by division staff across the state
Assist users with unusual and more complex issues that may be referred from lower-level IS staff
Troubleshoot and resolve hardware issues
Resolving issues may involve physically repairing hardware or remotely controlling computers and contacting software or hardware vendors
Analyzes system performance, error codes, and diagnostic messages and resolves problems or conflicts
Installations generally have established procedures
Testing and troubleshooting are at an intermediate level
Deals with version compatibility issues, modify configurations, tests, troubleshoots, and performs significant hardware upgrades
Physically replaces cards and other hardware
Examples include bios or ROM upgrades, or flashing
Writes installation documentation and maintains knowledge library
Performance analysis is conducted regularly on PCs to determine system performance levels
If performance deteriorates, measures are instituted to return system performance to acceptable levels
Measures may include running Defrag or Scan disk against the hard drives or providing instructions to the user
Hardware/software vendors are contacted not only in the arena for new products but also as a prime source of information on better utilization of current hardware and software
The information gained from vendor contacts is investigated, evaluated, and tested upon request
This technical information is then made available to all team members for decision-making
This technical information is also used to establish system defaults locally and make recommendations for department-wide utilization
Installations often do not have established procedures and could be the initial installation
Testing and troubleshooting are at an intermediate level
Deals with version compatibility issues, modify configurations, tests, and troubleshoots, and performs major hardware upgrades
Modifications to software may impact other software
Examples include bios or ROM upgrades, or flashing
Writes installation documentation and maintains knowledge library
Qualification
Required
Provides technical support by telephone, remote technology, and on-site to computer users statewide
Requests are generally logged into the computerized tracking system before escalation
Records solutions in the solutions database or other forms of documentation
Communicates to the affected parties the status of requests
Investigate and diagnose computer-related problems reported by division staff across the state
Assist users with unusual and more complex issues that may be referred from lower-level IS staff
Troubleshoot and resolve hardware issues
Resolving issues may involve physically repairing hardware or remotely controlling computers and contacting software or hardware vendors
Analyzes system performance, error codes, and diagnostic messages and resolves problems or conflicts
Installations generally have established procedures
Testing and troubleshooting are at an intermediate level
Deals with version compatibility issues, modify configurations, tests, troubleshoots, and performs significant hardware upgrades
Physically replaces cards and other hardware
Writes installation documentation and maintains knowledge library
Performance analysis is conducted regularly on PCs to determine system performance levels
If performance deteriorates, measures are instituted to return system performance to acceptable levels
Measures may include running Defrag or Scan disk against the hard drives or providing instructions to the user
Hardware/software vendors are contacted not only in the arena for new products but also as a prime source of information on better utilization of current hardware and software
The information gained from vendor contacts is investigated, evaluated, and tested upon request
This technical information is then made available to all team members for decision-making
This technical information is also used to establish system defaults locally and make recommendations for department-wide utilization
Installations often do not have established procedures and could be the initial installation
Testing and troubleshooting are at an intermediate level
Deals with version compatibility issues, modify configurations, tests, and troubleshoots, and performs major hardware upgrades
Modifications to software may impact other software
Examples include bios or ROM upgrades, or flashing
Two years of experience supporting desktops in an enterprise environment required
Company
PARSETEK INC
PARSETEK INC is a company based out of 14117 ROBERT PARIS COURT, CHANTILLY, Virginia, United States.
11-50 employees
H1B Sponsorship
PARSETEK INC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (5)
2022 (6)
2021 (4)
2020 (7)
Funding
Current Stage
Early StageCompany data provided by crunchbase