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USAA · 1 day ago

Director, Business and Data Analytics - Member Value

San Antonio, TX

Full-time

Onsite

Senior Level, Lead/Staff

$165K/yr - $315K/yr

8+ years exp

USAA is committed to empowering its members to achieve financial security through exceptional products and services. The Director of Business and Data Analytics will lead a team to enhance member service experiences using data analytics, drive insights for improved satisfaction, and collaborate with business leaders to implement strategic changes.

BankingFinancial ServicesInsuranceVenture Capital

No H1B

Responsibilities

Leads and collaborates on the strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics and information delivery

Oversees and coordinates the strategy of subfunctions in the establishment and execution on the delivery of information and analytics platforms and solutions to the business’ key stakeholders and cross-CoSA partners

Responsible for successful end to end process of information management, analytics and delivery

Ensures industry trends and best practices are evaluated and integrated into current process, technology, and development of strategic plans

Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions to include staying abreast of changes or evolution to industry standards

Leads data reporting to identify reporting opportunities, analytics, and complex projects that includes retirement of reports and promotion of advanced self service capabilities

Provides input on strategic insights to senior leaders and key stakeholders that contribute to functional objectives

Understands the business direction, environment, and strategies, to set the analytic direction and creates strategy to execute the approach that will influence business and drive change

Influences and oversees innovation, provides direction on work prioritization, manages capacity, assists with problem resolution

Oversees the Information delivery experience and risks to ensure teams maintain understanding of business processes, supporting data and applications and presentation of findings and recommendations

Identifies and pursues opportunities to utilize advanced data a delivery and business solutions techniques to optimize their contribution to resolving business issues

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Qualification

Data AnalyticsPeople LeadershipAgile MethodologiesBusiness AcumenData StorytellingInnovationCommunication SkillsMentoring

Required

Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

8 years data and analytics related experience, generating results in a complex financial services organization

3 years of people leadership experience in building, managing and/or developing high-performing teams

Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals

Strong business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends

Experience leading projects using Agile methodologies

Experience conducting moderately large scale data analysis using internal and external data to support business decision making

Proven ability to tell a story through data and communicate effectively with executive level leadership

Preferred

Prior U.S. military service or being a military spouse/domestic partner is highly valued

An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline

A deep understanding of the customer/member journey and service operations

Demonstrated ability to innovate, develop, and implement advanced analytical strategies to enhance member experience across all touchpoints

Exceptional communication and presentation skills, with a proven talent for translating complex insights into tangible business impact

Proven experience in building, mentoring, and leading high-performing analytics teams to achieve strategic objectives