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Wellabe · 1 day ago

Customer Engagement Sr Data Scientist-Hybrid Des Moines, Iowa

Des Moines, IA

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Wellabe is looking for a Senior Data Scientist for Customer Engagement and Innovation to join their team. This role leads advanced analytics and AI-driven initiatives to elevate customer experiences by delivering predictive models and actionable insights. The Senior Data Scientist will collaborate with various teams to ensure integrated solutions that support business objectives.

Financial ServicesHealth InsuranceInsuranceMental Health

H1B Sponsor Likely

Responsibilities

Develop predictive and prescriptive models to optimize customer journeys, retention, and lifetime value

Apply NLP, sentiment analysis, and behavioral modeling to understand customer feedback and interactions

Design metrics and dashboards to measure engagement and innovation impact

Lead the development of GenAI, machine learning, and recommendation systems for personalized customer experiences

Prototype and deploy algorithms for real-time personalization, conversational assistants, and engagement scoring

Explore emerging technologies (LLMs, agentic AI) to enhance customer experience

Define and implement data strategies for structured and unstructured customer data

Ensure compliance with data privacy and ethical AI standards with our enterprise data teams

Partner with communication, and engineering teams to integrate models into production systems

Translate complex analytics into clear business recommendations for senior leadership

Mentor data scientists and associates

Drive best practices in experimentation, model validation, and performance monitoring

Qualification

Machine LearningNatural Language ProcessingPredictive ModelingData GovernancePythonData VisualizationBig Data ToolsCloud PlatformsCustomer Engagement AnalyticsLeadershipCollaborationProblem Solving

Required

Master's Degree or Bachelor's Degree in Data Science, Computer Science, Statistics, Mathematics, or related field

Proven track record in customer engagement analytics or CX-focused innovation

3+ years in data science roles, with at least 1 year in a senior or lead capacity

Experience with machine learning frameworks (TensorFlow, PyTorch, scikit-learn)

Hands-on experience with Snowflake, Databricks, and Power BI

Industry experience in healthcare, insurance, or customer-centric sectors

Experience integrating models with Snowflake and Databricks environments

Familiarity with big data tools (Spark, Hadoop) and cloud-based environments

Knowledge of customer engagement platforms, loyalty ecosystems, and VoC programs

Ability to solve complex problems and translate complex analytics into actionable business strategies

Innovate and prototype solutions that enhance personalization and engagement

Drive continuous improvement through experimentation and performance monitoring

Advanced understanding of machine learning, NLP, and recommendation systems

Expertise in customer engagement analytics, personalization strategies, and VoC data interpretation

Familiarity with GenAI, LLMs, and emerging AI technologies for customer experience

Strong grasp of data governance, privacy, and ethical AI principles

Proficiency in Python, R, SQL, and experience with cloud platforms (AWS, Azure, GCP)

Strong data visualization skills using Power BI for dashboards and storytelling

Ability to design and deploy predictive and prescriptive models for customer engagement

Strong data visualization and storytelling skills for technical and non-technical audiences

Leadership and mentoring capabilities for guiding junior team members

Ability to work collaboratively in a fast-paced, dynamic environment

Benefits

Hybrid availability

401(k) with generous, full vested company match

Health insurance

Paid time off, holidays

Volunteer time off

Lifestyle Spending Account (LSA)

Paternal leave

Legal insurance

EAP

Travel accident insurance

LinkedIn Learning Premium access

CliftonStrengths® assessment and coaching

On-site and virtual workshops and cohorts featuring world-class content from FranklinCovey, Crucial Learning, Gallup, and more

Free world-class insurance acumen courses through AHIP and LOMA

Reimbursement and bonus opportunities for professional designations and certifications, including a tuition reimbursement program

Opportunities to take part in Wellabe's mentorship programs

Company

Wellabe

Wellabe offers life and supplemental health insurance plans to help customers protect their health and financial well-being.

Founded in 1929

Des Moines, Iowa, USA

201-500 employees

https://www.wellabe.com

H1B Sponsorship

Wellabe has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (3)