City of Newport News · 1 day ago
INFORMATION TECHNOLOGY ANALYST A
Newport News, VA
Full-time
Onsite
Entry Level
1+ years expThe City of Newport News is seeking an Information Technology Analyst A to support the department’s information technology systems for staff and patrons of Libraries & Information Services. The role involves routine installation and maintenance of computer equipment, providing technical support, and managing the department’s systems within the City’s enterprise network.
GovernmentInformation ServicesManagement Consulting
Responsibilities
Performs routine installation and maintenance of personal computer and related equipment for staff and public access computers
Provides training and technical support to users
Troubleshoots problems related to network, internet, server and connectivity; performs routine repairs, or coordinates repair service with necessary outside entities
Deploys new personal computers, printers, and other hardware
Schedules and installs software upgrades for staff and public access computers; coordinates security updates and security software on personal computers
Configures and tests new or updated computer applications and hardware, tests software for compatibility with internal Library systems
Maintains inventory for Library hardware and software licenses
Maintains server and Active Directory for Newport News Public Library public domain
Works within City’s enterprise network to configure, troubleshoot, and maintain the department’s systems
Coordinates and performs a variety of technical functions related to personal computer (PC) applications development and programming
Performs web content development for and management of Library website, online events calendar, meeting room booking platform, and digital signage
Serves as SharePoint Administrator for Library intranet
Works with Community Relations Coordinator to provide support for Library’s social media presence
Performs other duties as assigned
Qualification
Required
Bachelor's Degree in Computer Science, Information Systems or a related field with 1-2 years of related experience or an equivalent combination of education and experience
Knowledge of hardware and software, networking concepts and configurations, Windows Server Operating Systems, personal computers, laptops, printers (laser, inkjet, or barcode), and cabling systems
Knowledge of Microsoft Office products, Access, InfoPath, MS Active Directory, Adobe Acrobat Professional, Flash, Shockwave, Java, Remark, Crystal Reports and related departmental software and programs
Understanding of data processing principles and practices related to applications development and programming
Comprehensive knowledge of modern methods, concepts, practices, and principles related to the architecture, design, integration, management, support, and operations of information systems and software applications
Thorough knowledge of principles and processes for providing customer services
Develops and maintains cooperative and professional relationships with employees and all levels of management to include representatives from other departments and organizations
Evaluates the best method of research and then exercising appropriate judgment in establishing priorities and resolving complex matters
Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology
Knowledge of planning, organizing and managing resources to bring about the successful completion of specific project goals and objectives
Using logic and reasoning to understand, analyze, and evaluate complex situations and research information to identify the strengths and weaknesses of alternative solutions, conclusions or approaches
Ability to analyze and interpret data and perform logical problem solving based on knowledge of MS Operating Systems, transmission control protocol/Internet, networking and various software applications
Ability to effectively communicate complex and technical ideas and proposals to include preparation of reports, schedules, and documentation
Ability to listen and understand information and ideas presented verbally and in writing
Preferred
Certification(s) for Cisco Associate (CCDA/CCNA), CompTIA (A+ and/or Network+), or Microsoft Network Administrator/Engineer (MCNA or MCSE) or a Microsoft Professional (MCP)
Company
City of Newport News
City of Newport News is a government administration that provides various types of management consulting services.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase