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Northwestern Mutual · 1 day ago

Regulatory and Risk Business Process Consultant - Hybrid

Milwaukee, WI

Full-time

Hybrid

Senior Level

$77K/yr - $164K/yr

6+ years exp

Northwestern Mutual is a leading financial services company seeking a Business Process Consultant to enhance business operations. The role focuses on understanding and documenting business processes, facilitating relationships between clients and technical resources, and driving organizational change management activities to ensure successful implementation of solutions.

AdviceConsultingEmployee BenefitsFinanceFinancial ServicesInsuranceLife InsuranceWealth Management

Responsibilities

Accountable for identifying, understanding and documenting the current state, opportunities for improvement and future state business processes in order to meet business objectives. Includes problem definition, cost benefit analysis and options analysis. Scope of efforts may cross departments and/or business functions

Accountable for eliciting, analyzing, representing and validating complex business needs to create requirements in order to achieve business objectives. Identifies options and negotiates to achieve consensus in order to meet enterprise business needs

Accountable to provide consultation for the most complex issues. Coordinates the resolution of multiple issues and/or solution work-arounds in order to keep the operation functioning or respond to service requests. Negotiates and communicates with business clients, vendors, field and leadership to develop strong relationships to ensure objectives are addressed and expectations are managed

Accountable for planning, prioritizing and coordinating future efforts in order to meet business objectives. Efforts may include support, enhancements and small or large projects

Accountable for identifying and managing client acceptance testing, training and communication needs in order to ensure successful implementations

Accountable for managing organizational change management activities in order to promote adoption of the change and minimize impacts to people and processes

Accountable for leading, coaching and mentoring other staff members in order to ensure quality deliverables

Accountable for providing information and analysis for the business including ad-hoc reporting and measures and metrics in order to support the business decision making process

Qualification

Business Process AnalysisStakeholder ManagementChange ManagementAnalytical ThinkingRisk AssessmentNegotiation SkillsCommunication SkillsConsultingBusiness AcumenProgram Management

Required

Bachelor's degree with an emphasis in MIS, Business or related field; or related work experience beyond the minimum required

Six or more years of experience/knowledge of business operations/processes to include analysis, design, documentation, using industry best practices and standards

Demonstrated flexibility to adjust to changing business needs by effectively managing and prioritizing large or complex concurrent assignments

Proven ability to identify and cultivate relationships with key stakeholders representing a broad range of functions and levels

Proven ability to negotiate skillfully in difficult situations with both internal and external groups to include settling differences

Excellent communication skills focused on facilitation of meetings; ability to deliver informative, well-organized documentation and presentations and ability to effectively communicate in difficult and sensitive situations

Knowledgeable in current policies, practices, and ability to anticipate future trends affecting the business unit from a systems and process perspective