Apply on Employer Site

FIS · 1 day ago

Fraud Specialist - WFH Eligible

United States

Full-time

Remote

New Grad, Entry Level

$14.88/hr - $26/hr

FIS is a global leader in financial technology, dedicated to innovation and inclusivity. The Fraud Specialist role involves investigating potential credit card fraud cases, analyzing account history, and maintaining documentation for investigations.

BankingFinancial ServicesFinTechPayments

Responsibilities

Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues

Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity

Builds the credit card replacement orders and completes shipping materials

Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts

Qualification

Fraud detectionAnalytical skillsCustomer serviceCommunication skillsTeam collaboration

Required

High School Diploma or Equivalent

Ability and flexibility to work hours as assigned, we are a 24/7 Call Center

This is a position that requires all work shift availability, including days, nights and weekends

This position requires you to be on camera during training and other times as deemed necessary by your supervisor

Your internet router / modem must be in close proximity to your desk / workstation area, as we will require you to hardwire into the back of the router / modem via an ethernet cable on day 1 of training

No wireless internet providers or routers can be used

Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks

Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice

Has little or no role in the decision-making

Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments

Works under close supervision