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Yext · 1 day ago

Enablement Manager II

United States

Full-time

Remote

Mid, Senior Level, Lead/Staff

$109K/yr - $181K/yr

8+ years exp

Yext is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere. The Enablement Manager will support the development and delivery of onboarding and continuous enablement programs for Customer Success Managers, managing projects end-to-end to ensure CSMs have the skills and knowledge to drive customer outcomes.

AdvertisingEnterprise SoftwareKnowledge ManagementNatural Language ProcessingProduct SearchSaaSSearch EngineSoftwareVertical Search

Culture & Values

Responsibilities

Support the development and delivery of onboarding for new CSMs

Build training content on renewal fundamentals, customer outcomes, and product value

Deliver role-based enablement sessions (live, virtual, and asynchronous)

Develop scenario-based learning, light certifications, and practical exercises

Reinforce skills through microlearning, office hours, and CSM community sessions

Partner with CS Ops to incorporate dashboards, account planning tools, and health score usage into enablement

Work with PMM to convert product updates into CSM-ready messaging and customer value narratives

Coordinate with Sales and Support to ensure clear, consistent renewal and expansion handoffs

Maintain strong relationships with CS Managers and ICs to gather insights and refine programs

Maintain CSM enablement materials in Seismic/LMS, ensuring accuracy and easy discoverability

Update and organize customer-facing resources (ROI materials, decks, case studies)

Work with Enablement Ops to support content release timing and distribution

Build job aids, checklists, and playbooks that support daily CSM workflows

Track program engagement, content usage, onboarding progress, and basic performance indicators

Collect feedback from CSMs and CS leaders to inform program improvements

Share insights and recommendations with the Senior CSM Enablement Manager or Director

Support the creation of reports that show the contribution of enablement to retention and customer outcomes

Qualification

Customer SuccessEnablementSaaS experienceTraining content creationSalesforceProject managementSeismicLMS platformsCommunication skillsFacilitation skills