Check-Mate Industries, Inc. · 1 day ago
Customer Service Representative- (ERP Experience Preferred)- Thomasville, Ga
Thomasville, GA
Full-time
Onsite
New Grad, Entry LevelCheck-Mate Industries, Inc. is seeking a Customer Service Representative to establish relationships with customers and resolve issues. The role involves managing order entries, tracking delivery schedules, and ensuring customer satisfaction through effective communication and problem-solving.
IndustrialManufacturing
Responsibilities
Customer Service Representative establishes relationship with customers by communicating and resolving issues
Customer Service Rep is responsible for order entry and/or maintenance for assigned accounts in ERP system (PLEX)
Customer Service Representative reviews plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer
Customer Service Representative communicates order confirmations, changes and cancellations to both customers and internal CMI/CMINT team members
Customer Service Representative informs sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary
Customer Service Representative reviews orders after shipment for billing accuracy and any quantity item errors
Customer Service Representative manages the issuing of credits, return authorizations and pallet returns
Customer Service Representative reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan
Customer Service Representative communicates customer complaints to Operations, Planning, Quality Control, and Upper Management
Customer Service Representative ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary
Customer Service Representative communicates with Planners, Sales, Purchasing and Plant Management as needed
Customer Service Representative prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
Customer Service Representative processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items
Customer Service Representative files any customer paperwork such as shipping documentation or customer orders in a timely fashion
Customer Service Representative communicates quote requests to purchasing, sales, and estimating. Provides last-known order prices and quantities and completes component pricing spreadsheets with the assistance of purchasing
Customer Service Representative forwards quotes from estimating to the customer
Customer Service Representative works with plant management and upper management to help solve production or customer related issues
Performs other duties as assigned
Qualification
Required
High School Diploma or GED from Accredited Institution of Higher Learning
Ability to perform basic quantitative skills required
Ability to work with all areas of the business including plant and sales personnel
Professional verbal and written communication
Strong customer service advocacy and problem-solving skills
Preferred
Manufacturing experience strongly preferred
Prior customer service preferred
Microsoft Office Suite – basic to above average computer skills including Excel
ERP experience preferred
Company
Check-Mate Industries, Inc.
Check-Mate Industries has been in business for over 40 years as a complete tool & die, stampings and assemblies manufacturer.
Founded in 1972
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Wiacek, MBA
Chief Strategy Officer (CSO)
Company data provided by crunchbase