Linnaeus · 2 days ago
Client Service Rep
Los Angeles, CA
Full-time
Onsite
New Grad, Entry Level
$20.25/hr - $23/hrVicar Operating is a veterinary practice dedicated to providing excellent service to pet owners. They are seeking an experienced Client Service Representative to set the tone for the practice by managing customer interactions and ensuring a high level of service for clients and their pets.
Health CareVeterinary
Responsibilities
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports and correspondence
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside
Qualification
Required
Experience as a Client Service Representative or in a similar customer service role
Strong communication skills, both verbal and written
Ability to manage multiple tasks and prioritize effectively
Proficiency in handling customer inquiries and providing excellent service
Basic knowledge of animal husbandry and non-medical pet care
Ability to maintain a clean and organized work environment
Comfortable with processing payments and explaining fees
Ability to work in a fast-paced environment and adapt to changing situations
Benefits
Medical
Dental
Vision
Paid vacation/sick days
401(k)
Generous employee pet discounts
More
Company
Linnaeus
Linnaeus Veterinary Ltd (A Mars Company).
Founded in 2014
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-06-07Acquired
Company data provided by crunchbase