Sr. Desktop Support Specialist jobs in United States
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Bridgehead IT ยท 1 day ago

Sr. Desktop Support Specialist

positionSan Antonio, Texas, United States
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Bridgehead IT is an award-winning, global provider of business and technology consulting services. They are searching for a Sr. Desktop Support Specialist to provide first level Service Desk support services, requiring technical expertise in hardware and software.

ConsultingElectronicsInformation TechnologySoftwareWeb Development
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Growth Opportunities

Responsibilities

Self-motivated, detail oriented, independent worker with experience in handling a high volume, multi-task workload and able to successfully drive closure and resolution
Excellent communication, customer service, time management, conflict resolution, and problem determination/resolution skills are a must
Capable of supporting a wide range of hardware and internal/external software through various organizations within the company
Follow established and documented policies and standard operating procedures such as scripts and templates
Utilize standard technology such as telephone, e-mail, and web browsers to perform job duties
Ability to interact with team members and management at all levels
Familiar with Service Desk support methodology
Must be able to work in a fast pace & stressful environment
Develop comprehensive documentation that meets organizational standards

Qualification

Windows-based programsMicrosoft Office SuiteRemote AccessMacOS/iOS knowledgeCustomer serviceProblem resolutionCommunication skillsTime managementConflict resolution

Required

Experienced
Familiarity with supported applications
Technical expertise in hardware and software
Functional knowledge of Windows Based programs
Functional knowledge of MS Office Suite
Functional knowledge of VPN / Remote Access
Functional knowledge of printers
Functional knowledge of networking technology
Functional knowledge of internet web browsers
Self-motivated, detail oriented, independent worker
Experience in handling a high volume, multi-task workload
Excellent communication skills
Excellent customer service skills
Excellent time management skills
Excellent conflict resolution skills
Excellent problem determination/resolution skills
Capable of supporting a wide range of hardware and internal/external software
Follow established and documented policies and standard operating procedures
Utilize standard technology such as telephone, e-mail, and web browsers
Ability to interact with team members and management at all levels
Familiar with Service Desk support methodology
Must be able to work in a fast pace & stressful environment
Develop comprehensive documentation that meets organizational standards
5+ years of experience in IT customer support

Preferred

AA/AS Degree in Computer Science, MIS, or related field/equivalent experience preferred
Relevant technical certifications preferred
MacOS/iOS knowledge a plus

Company

Bridgehead IT

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Bridgehead is an award-winning, global provider of business and technology consulting services.
dateFounded in 2012
location
San Antonio, Texas, USA
people-size51-200 employees
web-link
https://www.bridgeheadit.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Chris Brandvik
Chief Operations Officer / Owner
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Recent News

newswire.com
Bridgehead IT Named Technology Partner of the Year at 2024 Alliance Winter Shareholder Meeting
2025-01-08
newswire.com
Bridgehead IT Expands With New Office in Houston to Better Serve Longstanding Clients
2024-11-13
LinkedIn
Bridgehead IT on LinkedIn: #blackhistorymonth #tequitable #gif
2024-04-09
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