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Kiddie Academy · 1 day ago

Information Technology Support Specialist

Abingdon, MD

Full-time

Hybrid

Mid, Senior Level

$65K/yr - $90K/yr

5+ years exp

Kiddie Academy is a leading brand in educational child care, recognized for its commitment to work-life balance and a positive workplace culture. The IT Support Specialist plays a vital role in maintaining the technology infrastructure, providing high-quality technical support to a distributed workforce, and ensuring a seamless user experience through various IT functions.

Child CareChildrenService Industry

Responsibilities

Serve as a primary point of contact for the IT Help Desk, resolving tickets promptly and professionally, maintaining service quality standards, and delivering a positive user experience

Provide hands-on and remote support for laptops, printers, mobile devices, and corporate applications

Troubleshoot and support Microsoft 365, Microsoft Office applications, and Exchange Online

Assist users with account setup, access, and troubleshooting across various platforms

Install, configure, and maintain operating systems, software, and updates

Administer user accounts and permissions using Active Directory and Microsoft Entra ID

Support communication tools such as Microsoft Teams and the enterprise phone system

Maintain and support network infrastructure, including endpoint security and VPN access

Apply cybersecurity best practices, including patch management, threat detection, and mitigation

Ensure compliance with internal IT policies and industry standards

Manage procurement and inventory of hardware, software, and licenses

Maintain accurate asset tracking and documentation

Lead or support IT projects such as device rollouts, software upgrades, and process improvements

Facilitate onboarding and technical training for new hires

Create and maintain user guides and documentation as needed

Provide on-call support for critical issues and monitor power outages as required

Maintain organized and efficient IT storage areas

Collaborate effectively with Technology team members to troubleshoot issues and complete projects

Provide technical support to the corporate-run childcare center in Abingdon, MD

Performs other similar or related duties as necessary

Qualification

Information TechnologyMicrosoft Windows PlatformsMicrosoft Office 365Active DirectoryMicrosoft AzureMicrosoft IntuneVPN SetupSupportMobile Device ManagementCybersecurity Best PracticesCustomer ServiceCommunication SkillsProblem-Solving