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Croghan Colonial Bank · 1 week ago

Floating Teller

Monroeville, OH

Full-time

Onsite

New Grad, Entry Level

Croghan Colonial Bank is a community-focused institution committed to helping its members achieve financial goals. The Floating Teller role involves providing exceptional customer service while processing a variety of transactions and supporting various banking centers as needed.

Finance

Responsibilities

Professionally and accurately processes a wide variety of transactions in accordance with bank policy

Completes and follows up with customer requests including, COA, On-line/Telebanc enrollment, debit card issue or replacement, auto transfers, direct deposit requests, check orders, stop payments, etc

Utilizes product knowledge to identify and refer customer solutions

Travels to offices to cover for vacations and illness

Engages in peer to peer coaching and assists peers as needed to ensure an exceptional customer experience

Responsible to complete, scan, and balance teller work as required at the banking center and keeps personal work area organized

Professionally handles customer complaints and seeks appropriate resolutions

Participates in staff meetings by asking questions, sharing best practices and success stories

Completes CTRs accurately

Performs vault duties as needed

Shares best practices gathered from other offices

Complies with and maintains working knowledge of applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Completes assigned compliance training essential to job function

Punctual and regular attendance is required