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Wawa, Inc. · 1 day ago

Leadership Development Lead

Media, PA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Wawa, Inc. is a company dedicated to improving daily experiences for its associates and customers. The Leadership Development Lead is responsible for designing and coordinating change adoption plans and leadership initiatives to enhance organizational capabilities through training and development.

CoffeeCustomer ServiceFood and BeverageOil and GasRetail

Responsibilities

Serve as a consultant for internal and external partners to understand critical Leadership organization gaps and enhancements and recommend appropriate interventions/solutions gain alignment from stakeholders and implement programs to drive and enhance organizational Leadership Capabilities. Complete Leadership Capability performance gap investigations, root cause investigations, learning needs analysis and diagnosis, and generate cross functional, integrated solutions that close defined gap/s. Perform task analysis and skill mapping to determine appropriate training/performance solution to close performance gaps

Perform external research and benchmarking to other organizations within and outside the retail industry, as well as consultancies and other reputable thought leaders.Integrate relevant content and points of view into training, communications, and other content.Build credibility for Wawa Leadership Development work through benchmarking and external references. Bring new and innovative Leadership Development ideas to Wawa by remaining current and in tune with the industry

Plan and facilitate Leadership activities through designing, analyzing, developing, and enabling the organization to own and effectively drive Leadership adoption, performance, and proficiency

Collaborate with business owners on key Leadership initiatives by utilizing the Leadership Development methodologies to plan, enable and measure the program, project or process initiative for the Organization. Develop a solid understanding of the Organizational Leadership needs, strategies and goals

Enable Leadership roll-out of Low – Medium impact initiatives. Assess organizational Leadership needs, develop solutions and execute comprehensive people implementation and adoption plans in partnership with Store Operations, Change Management, Internal Communications, People Team Business Partners, business owners and project teams

Implement effective (measured) Leadership initiatives to support strategic Leadership organizational projects and business goals

Manage the development of Leadership roll out plans for the store implementation process, in partnership with Store Operations

Work across multiple projects to develop project plans for change management and learning experiences for low to medium/high Leadership initiatives. Complete Leadership and performance gap investigations, root cause investigations and diagnosis, and generate cross functional, integrated solutions that close defined gap/s

Work cross functionally to identify true root cause(s) to Leadership gaps, develop people performance and change solutions and project manage the solution development

Implement integrated Leadership performance solutions, ensuring execution of designed interventions, measurement of success and sustainability of Leadership capabilities

Work in collaboration with Store Operations and all corporate departments, Delivery, and Work Force Planning to establish and develop successful Leadership programs. Research, generate and Leadership program curriculum enhancements to meet current and future Organization Leadership capabilities. Manage course development design strategies. Innovate, develop and ensure execution of end-to-end design processes for ITL, VILT, eLearnings, Job Aids, Hand-on training

Conduct analysis to develop Leadership programs; work with internal and external partners to understand Organizational needs and develop appropriate training/experiences. Plan, schedule, execute and evaluate programs. Deliver project plans and ensure successful hand over to Delivery team. Facilitate train the trainers and programs as needed

Maintain a core curriculum and ongoing development for corporate and Store Operations that enables associates to perform to standards and understand the business and the company. Develop training solution utilizing appropriate methodologies from instructor led to self-directed learning which may include one or more of the following: lesson plans, reference materials, job aids, e-learning, etc

Curate Leadership content utilizing the appropriate platforms and resources according to established curation standards, methodologies, and process

Perform design quality reviews on completed material to ensure adherence to standard design methodologies. Proofread materials to ensure accuracy and alignment to Company Leadership strategy. Ensure consistent and appropriate methodologies are applied for assessment, implementation and measurement of project work. Conduct testing to ensure, system accuracy and quality of content. Manage documents and files related to all project work and fulfillment. Ensure the training library is updated for department and legal use

Identify and utilize resources necessary for successful training efficacy. Seek most efficient and effective approach to meeting all program goals. Oversee effective communication and implementation

Serve as primary point of contact and project manager for assigned Leadership curriculum for business partners, internal teams and audiences. Align business partners with project roles and responsibilities. Define key milestones and deliverables, including program timelines, within budget. Manage stakeholder communications, reports, documents and files related to all project work

Qualification

Leadership DevelopmentCurriculum DevelopmentProject ManagementChange ManagementCoachingAnalytical SkillsCustomer ServiceCommunication SkillsInterpersonal SkillsSelf-Motivated

Required

Ability to work well individually as well as in a team environment

Excellent oral and written communication skills

Excellent customer service skills

Ability to work with little or no supervision

Detail oriented and excellent organizational skills, time and stress management skills

Excellent analytical and problem solving skills

Ability to handle multiple projects simultaneously and independently

Excellent interpersonal skill

Self Motivated and proven self-starter with the ability to make decisions, prioritize assignments and use high quality independent judgement

Proven leadership and influencing ability

Consultative, facilitation, presentation and project management skills

Job requires some travel to various company locations

High professional standards regarding customer engagement and confidentiality

Bachelors' degree preferred; advanced degree a plus

Three to five years Leadership and Learning field experience preferred

Three to five years demonstrated ability to lead projects and workgroup teams

One-on-One coaching experience preferred, certification a plus

Experience with Leadership Assessment tools and diagnostics a plus

Additional Training in Course Content and Curriculum development preferred

Competent in MS Office Suite, Design Applications preferred (Articulate Storyline, Xylemene, Workday Learning LMS)

Company

Wawa, Inc.

Glassdoor3.8

Here at Wawa, the sky's the limit. Voted as “America’s Favorite Convenience Store,” Wawa operates a chain of convenience retail stores located in Pennsylvania, New Jersey, Delaware, Maryland, West Virginia, Indiana, Ohio, Kentucky, Virginia, North Carolina, Georgia, Alabama, Florida, and Washington D.C.

Founded in 1902

Glen Riddle Lima, Pennsylvania, USA

10001+ employees