Jobs via Dice ยท 1 day ago
Application Support Analyst
Murray, UT
Contract
Hybrid
New Grad, Entry Level
$28/hr - $33/hrTEKsystems is a leading provider of business and technology services, and they are seeking an Application Support Analyst to enhance customer experience by providing technical support for healthcare applications. The role involves troubleshooting software issues, optimizing system performance, and collaborating with internal teams to improve support processes.
Computer Software
Responsibilities
Field client issues from various sources, including inbound phone calls, emails, and ticketing systems
Provide technical support for software applications, system interfaces (HL7, XML, etc.), Windows operating systems, network configurations, and SQL databases
Support terminal software setup and troubleshooting for environments such as Citrix, VMware, or Windows Thin Client solutions
Troubleshoot software issues and escalate complex problems to team members when necessary
Participate in customer support calls to guide clients through troubleshooting steps and system configurations
Assist in conducting System Health Checks and Performance Reviews to identify potential optimization opportunities
Serve as a liaison between customers and internal teams to ensure clear communication of technical issues
Support process improvements by documenting troubleshooting steps, solutions, and best practices
Participate in after-hours on-call support to assist with critical client issues
Qualification
Required
Application Software Support Experience
Providing technical support for software applications, system interfaces (HL7, XML, etc.), Windows operating systems, network configurations, and SQL databases
Supporting terminal software setup and troubleshooting for environments such as Citrix, VMware, or Windows Thin Client solutions
Troubleshooting software issues and escalating complex problems to team members when necessary
Participating in customer support calls to guide clients through troubleshooting steps and system configurations
Assisting in conducting System Health Checks and Performance Reviews to identify potential optimization opportunities
Serving as a liaison between customers and internal teams to ensure clear communication of technical issues
Supporting process improvements by documenting troubleshooting steps, solutions, and best practices
Participating in after-hours on-call support to assist with critical client issues
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Jobs via Dice
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase