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AAA Washington · 2 days ago

Insurance Training, Development, and Quality Manager

Bellevue, WA

Full-time

Hybrid

Mid, Senior Level

$88K/yr - $101K/yr

4+ years exp

AAA Washington is committed to serving its members with integrity, innovation, and care. The Insurance Training, Development, and Quality Manager will strategically manage training and development efforts for the Insurance team, focusing on creating impactful learning experiences and driving performance excellence.

Consumer Services

Responsibilities

Oversee the needs analysis on an ongoing basis to determine training needs and establish objectives for the department, team, or individual and partner with key stakeholders to support initiatives

Oversee effectiveness of training and development programs by assessing learning application, follow-through, and performance improvement

Manage learning technologies, including collaboration platforms

Responsible for overall quality of training by the team, using data and metrics to determine ROI on training programs and training specialist performance

Provides direct management to training team

Responsible for developing people, improving processes, reducing costs, monitoring quality, delivering results against established objectives, and ensuring a high level of service to internal and external customers

Manages assigned employees by recruiting, selecting, orienting, training, coaching, developing, counseling, and disciplining employees; planning monitoring, appraising, and reviewing employee job contributions; maintaining compensation, resolving problems, and implementing change

Collaborate with leadership to build new training programs

Collaborate with senior leadership to test new product, system, and procedure implementation

Develop and implement process improvements and efficiencies for training

Contribute to key performance metrics, service levels, and operational plans

Demonstrate behaviors aligned with AAA Washington’s mission, values, and standards

Foster a respectful, collaborative, and inclusive work environment

Qualification

Training experienceManagement experienceInsurance licenseInstructional designProcess improvementCollaborationCommunication skillsMentoringProject managementInterpersonal skills