Swoon ยท 1 week ago
User Experience Researcher
DFW Metroplex
Contract
Hybrid
Mid Level
$62/hr - $62/hrSwoon is seeking an experienced UX Researcher to support a large, enterprise-scale airline company within its digital customer experience organization. This role focuses on understanding user behavior, validating design decisions, and ensuring user-centered insights directly inform product strategy and execution.
ConsultingHuman ResourcesInformation TechnologyLegalStaffing Agency
Responsibilities
Plan and execute qualitative and quantitative user research studies
Conduct remote unmoderated testing and moderated usability sessions
Analyze research data to uncover user needs, behaviors, and pain points
Use analytical tools and basic programming to support research insights
Synthesize findings into clear, actionable recommendations
Present research results to designers, product managers, engineers, and business stakeholders
Collaborate cross-functionally to support product development initiatives
Help define and execute research strategies aligned to product objectives and OKRs
Qualification
Required
Bachelor's degree in: Human-Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Behavioral Sciences, Psychology, or a related discipline
Strong understanding of user-centered design principles
Hands-on experience with qualitative and quantitative research methods
Strong analytical and critical thinking skills
Experience with: SPSS, R, SQL and database queries, Basic programming languages
Experience using remote unmoderated testing tools and moderated testing platforms
Preferred
Ability to present insights clearly and persuasively to stakeholders
Experience explaining recommendations using research data, UX best practices, and business requirements
Excellent written and verbal communication skills
Proven ability to collaborate across UX, product, engineering, and business teams
Experience owning or contributing to research strategies tied to product goals and OKRs
Company
Swoon
In 2010, Swoon launched an agile, client-focused team that is not only savvy in our core industries but elbow-deep, every day, getting to know the strongest talent in the technology and professional fields.
Founded in 2009
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Andy Baker
Co-Founder and Leadership Advisor
Alyssa Holtz
Client Partner
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