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Modern.ai · 1 day ago

Customer Success Manager

United States

Full-time

Remote

Mid, Senior Level

$80K/yr - $140K/yr

2+ years exp

Modern.ai is a business intelligence platform powering some of the most sophisticated brands in e-commerce today. They are seeking a Customer Success Manager to own the customer experience from the first demo through long-term success, focusing on customer support, retention, and sales pipeline nurturing.

AdvertisingDigital MarketingFinancial ServicesMarketing

Responsibilities

Run confident, polished live product demos for inbound leads and prospects

Tailor demos and presentations based on customer sophistication and use case

Build and customize decks for demos, onboarding, QBRs, and follow-ups

Clearly explain workflows, dashboards, attribution, and performance metrics

Confidently answer technical and product questions live

Serve as first-line support for customer questions and issues

Maintain fast, professional response standards

Triage issues and coordinate with product and engineering when needed

Proactively identify churn risk and intervene early

Build trusted relationships with high-value customers

Follow up on inbound leads, trials, and warm prospects

Re-engage stalled opportunities with tailored outreach and materials

Maintain clean CRM records with clear next steps

Support expansion, upsells, and renewals

Partner with leadership to help close deals

Use AI tools daily to improve speed, clarity, and decision-making

Leverage AI for research, summarization, customer insights, and documentation

Create customer-ready decks and materials efficiently using AI-assisted workflows

Keep immaculate CRM, support, and account notes

Surface actionable customer feedback that influences product direction

Improve internal processes, playbooks, and templates

Operate independently without hand-holding in a fast-moving startup

Qualification

Customer Success ManagementLive Software DemosSaaS ExperienceAnalytics PlatformsAI Tools ProficiencyCRM UsageTechnical CompetencePresentation SkillsCommunication SkillsOrganizational Skills