Magnolia Home Inspections · 1 week ago
Service Manager
Nashville, TN
Full-time
Hybrid
Mid, Senior Level
$75K/yr - $95K/yrMagnolia Home Inspections is dedicated to protecting home buyers and educating for successful home ownership. As a Service Manager, you will lead service operations, manage a team, and ensure smooth communication and service delivery to clients and realtors.
Home ServicesResidentialTest and Measurement
Responsibilities
Quarterback Service Issues: Dive into the broad spectrum of potential pitfalls—from termite disclosures to delayed reports—with laser awareness and rapid follow-through. Persuade clients and realtors with clear, concept-driven updates, relying on traditional processes where they shine but spotting value in smart tweaks to keep risks at bay. Communicate proactively to keep everyone informed and confident
Quarterback Schedules: Monitor PTO, inspector territories, drivetime, and realtor requests to optimize efficiency and keep our field team flowing
Drive annual home inspections (September-January) to nurture long-term client relationships and reinforce our commitment to education
Hold partners accountable to Magnolia's gold-standard quality while building mutually beneficial relationships. Scout and onboard new service contractors when the need arises—because the right team multiplies everyone's success
Provide hands-on onboarding, consistent follow-up training, and real-time guidance through new scenarios to set them up for stardom
Develop seasonal training plans that drill down on purpose, process, and client-focused communication. Referee reports with logical documentation, ensuring every detail protects and educates
Thrive in the charge of time-sensitive calls and Platinum inspections, directing traffic from multiple contractors while de-escalating with patient, head-first logic. Handle pressures head-on—whether it's a surprise walk-through or juggling claims—emerging with congenial wins that protect our brand without the drag of routine follow-ups. Manage the Customer Claim Account with a keen eye on inspector accountability and liability lessons learned
Champion awareness of risks through CE on industry lawsuits for inspectors and smart scheduling for the Call Team (no "crazies" on our watch!). Review complaints annually to spot trends and build smarter processes
Collaborate with the Sales Director to educate on service values, packages, and field realities—what realtors and clients truly need and want. Share insights on home buyer/realtor experiences to close sales gaps and seize marketing opportunities
Stay ahead with CE on radon awareness, disclosures, and building science to keep our edge sharp
Qualification
Required
Proven experience in service management, operations, or customer-facing roles—ideally in home services, real estate, construction, or inspections
Strong background in de-escalation, relationship-building, and multi-tasking under pressure
Comfort with training, coaching, and quality assurance; bonus if you've handled reports, liability, or vendor networks
Tech-savvy enough for scheduling tools and report systems, with solid verbal/written communication skills
Valid driver's license, reliable transportation, and the physical stamina for occasional field support (standing, walking, light climbing)
A coachable spirit aligned with our core values: Protecting with diligence (seeing risks broadly but acting decisively), pausing to educate (listening first, chasing expertise with clear-headed focus), celebrating together, and not taking it all too seriously—while appreciating traditional approaches that deliver, with an eye for smarter evolutions when they count
Company
Magnolia Home Inspections
Magnolia Home Inspections provides home, new construction, and commercial building inspection and radon/mold testing services.
Founded in 2015
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase