Apply on Employer Site

Cotiviti · 2 days ago

End User Computing Analyst

US-PA-Blue Bell

Full-time

Onsite

Entry, Mid Level

$23/hr - $30/hr

2+ years exp

Cotiviti is a company seeking an End User Computing Analyst to provide support for internal employees for all IT services. The role involves processing technical support incidents, maintaining service level agreements, and ensuring exceptional customer service while resolving reported issues.

Information Technology & Services

H1B Sponsor Likely

Responsibilities

Provide support for all IT support services. Including but not limited to desktop/laptop hardware, software and peripherals, printers, voice over IP phones, internal application support, audio/visual technologies, basic LAN troubleshooting, VPN/RSA administration, business applications support (email, antivirus, encryption)

Process incoming technical support incidents and requests through the ServiceNow & JIRA ticket queue while maintaining service level agreements

Provide detailed comments/work notes and update all tickets regularly following incident management procedures and escalating to appropriate personnel when needed

Complete well-defined procedures to assist with maintenance and configuration of end user business applications

Perform root cause analysis for recurring issues and collaborate with engineering teams to implement fixes

Deliver exceptional customer service with clear communication while ensuring resolution of reported issue

Participates in and handles project work with well-defined tasks. Required to complete project work and report updates to management

Handles sending and receiving of equipment for remote colleagues

Setup/Support/Maintenance of all Computers and Phone including Hardware/Software/Applications. Utilizing software deployment tools and OS imaging tools such as SCCM and Workspace One

Responsible for training Users on processes and procedures such as Mobile Scanning, Remote User Connectivity and Applications

Completes all responsibilities as outlined on annual Performance Plan

Completes all special projects and other duties as assigned

Must be able to perform duties with or without reasonable accommodation

Qualification

Technical support experienceMS Products (Office 365)SCCMDesktop imagingActive Directory administrationITIL knowledgeIP networking basicsCustomer service skillsTroubleshooting skillsWritten communication skillsVerbal communication skills

Required

Bachelor's degree in relevant field or equivalent experience

2+ years of technical support experience including relevant customer service experience. Professional and non-professional technical experience may be considered

Advanced working knowledge of MS Products (Office 365, Windows 10), Adobe products, and other business-related software applications

Strong skills in physical hardware repair of laptops and desktops (LCD replacement, RAM upgrades, etc.)

Working knowledge in Microsoft SCCM or equivalent desktop imaging tools, Basic Active Directory administration, group policy objects

Required knowledge of ITIL processes and procedures related to Incident, Problem, and Request

Basic understanding of IP networking and tools such as Ping, Traceroute, TCP/IP, DNS, DHCP

Ability to work independently and complete assigned projects with superb written, verbal and customer service skills supporting users via email, phone, or face-to-face. Must be able to resolve escalated issues independently or with the assistance of a Senior Technician

Able to effectively troubleshoot desktop software and hardware related issues with minimal supervision with advanced knowledge of computers and related peripherals, printers, fax machines and office equipment

Excellent oral and written skills

Must be able to perform daily functions with little or no direct supervision

Ability to lift and move items weighing up to 65lbs

Ability to manipulate cables in tight spaces

Ability to occasionally crawl under desks or other tight spaces to install or connect devices

Remaining in a stationary position, often standing or sitting for prolonged periods

Communicating with others to exchange information

Repeating motions that may include the wrists, hands and/or fingers

Assessing the accuracy, neatness and thoroughness of the work assigned

No adverse environmental conditions expected

Preferred

Experience with Workspace One and Modern Management of Windows 10 strongly preferred

Benefits

Medical

Dental

Vision

Disability

Life insurance coverage

401(k) savings plans

Paid family leave

9 paid holidays per year

17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti

Company

Cotiviti

Glassdoor3.7

Cotiviti enables healthcare organizations to deliver better care at lower cost through advanced technology and data analytics that improve the quality and sustainability of healthcare in the United States.

Founded in 1979

South Jordan, UT, US

5001-10000 employees

http://www.cotiviti.com

H1B Sponsorship

Cotiviti has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (165)

2024 (118)

2023 (90)

2022 (102)

2021 (72)

2020 (67)