HiBob · 2 days ago
Customer Success Manager- Enterprise
US, United States
Full-time
Hybrid
Mid Level
$89K/yr - $121K/yrHiBob helps modern, mid-size businesses transform the way they manage people through their HR platform. They are seeking a Customer Success Manager to build and execute account-specific relationship frameworks, manage a portfolio of accounts, and ensure customer satisfaction and retention.
Human ResourcesInformation TechnologySaaSSoftware
Responsibilities
Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions
Manage a portfolio of accounts with a focus on adoption and usage
Work closely with our customers with the drive to help them change their workplace and achieve their business goals
Become a trusted advisor and ambassador of change in our customers’ workplace
Become the customer advocate in Hibob, collaborating with our Product, Development, Marketing and Sales teams
Protect existing revenue streams, identify opportunities and risks
Assess client health and develop strategies to mitigate churn
Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution
Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy
Qualification
Required
SaaS Account Management or CSM experience, owning a book of business with targets on net retention
Experience working in B2B (client-facing) role
A passion to learn the products' functionality, and you're tech-savvy
A desire to work in a fast-paced startup environment
A strong work ethic, integrity and desire to succeed
Executive project management skills and able to communicate effectively across the C-suite
Experience working with Salesforce & Web-based technologies
Preferred
Experience with SFDC, Asana and/or ChurnZero - advantage
An HR or HRM background - advantage
Benefits
Stock options at a high-growth unicorn startup
100% subsidized medical, dental, and vision coverage for employees
401(k) with a 3% company match
Work from home allowance to get your home office set up!
Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
Annual Headspace subscription and wellness benefits
Two social impact days per year for volunteering
Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
Employee referral program - $2,500 bonus for each successful referral
Fun and frequent social events (in-person and virtual)
We love birthdays - take the day off and receive a special gift
Company
HiBob
HiBob is a people management platform that offers benefits administration, payroll, and employee engagement solutions.
Founded in 2015
1001-5000 employees
H1B Sponsorship
HiBob has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageTotal Funding
$574MKey Investors
General AtlanticPerpetual GrowthBessemer Venture Partners
2023-09-19Series D· $150M
2022-08-17Series D· $150M
2021-10-12Series C· $150M
Leadership Team
Ronni Zehavi
Founder and Chief Executive Officer
Israel David
Co-Founder and CTO
Recent News
2025-12-20
BusinessCloud
2025-12-16
2025-11-04
Company data provided by crunchbase