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Southwest Power Pool · 1 day ago

Applications Analyst I or II - Shift

Little Rock, Arkansas, United States

Full-time

Onsite

New Grad, Entry, Mid Level

$78K/yr - $99K/yr

0+ years exp

Southwest Power Pool (SPP) is dedicated to ensuring reliable electricity delivery and fostering strong relationships among its employees. They are seeking an Applications Analyst I or II to support the administration, monitoring, and maintenance of critical applications and databases essential for daily operations.

EnergyEnergy Efficiency

Growth Opportunities

No H1B

Responsibilities

Provide first-tier support for application and usability issues, applying business and technical support concepts to identify, analyze, and resolve problems

Perform triage, bypass, and recovery to mitigate real-time system impacts and minimize downtime for end-user applications

Facilitate effective communication and collaboration with Operations teams and IT subject matter experts to ensure seamless application support

Develop and implement procedure documents while exercising good judgment in prioritizing assignments and resolving issues with minimal supervision

Provide training, coaching, and guidance to other members of the FIRSTeam and IT Applications teams based on your experience

Act as a liaison between SPP Departments, IT, and external vendors to ensure that user and organizational needs are met

Qualification

SQLDatabase managementMicrosoft WindowsUnixLinuxProblem solvingCustomer serviceAnalytical skillsEffective communicationOrganization skills

Required

Bachelor's degree in Computer Science, Information Technology, related field, or equivalent work experience

Level II: Two (2) years' experience of Information Technology Development/Support experience

Level I: No experience required

Effective written and oral communication skills

Good customer service and organization skills

Effective working knowledge of Microsoft Windows, Unix or Linux operations systems, and database management systems

Competent troubleshooting, problem solving, and analytical skills

Effective in SQL, deciphering error and event logs, data analysis

Understanding of, compliance with and enforcement of SPP Policies and Procedures

This position requires duties to be performed on a 12-hour shift rotation

Preferred

Two (2) or more years applicable utility industry experience

Benefits

Competitive pay with bonus opportunities

Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance

Relocation assistance

Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.

Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP