Apply on Employer Site

Gallery Residential · 1 day ago

Associate Community Director - Wentworth Park

Port Wentworth, GA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Gallery Residential is a property management company seeking an Associate Community Director to support the Community Director in overseeing financial and operational facets of the community. The role involves managing daily transactions, engaging with residents, and ensuring compliance with company policies while promoting resident satisfaction.

Property ManagementResidential

Responsibilities

Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits, and preparing financial reports. Completes all transactions in the appropriate property management system and works closely with the accounting department to identify and trace transactions that do not reconcile to bank records

Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed

Enters all approved bills into the property accounting system in accordance with the appropriate processes and procedures, scans all invoices to the community’s data drive, and submits to accounting for processing

Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue

Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the property as required in court hearings and eviction proceedings

Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements

Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. This includes the ability to work in a stressful environment and work peacefully with co-workers and residents

Acts as the on-site supervisor in the absence of the Community Manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices

Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed

May assist and/or support leasing and marketing efforts in person to achieve the property's revenue and occupancy goals by greeting prospective residents face-to- face, gathering information about the prospect via the Guest Card, showing ready apartments and models, closing and obtaining the lease deposit, and assisting the prospective resident in completing the rental application and credit verification

Completes various accounting, financial, administrative, and other reports, and performs other duties as assigned or as necessary

Must be able to meet predictable attendance and punctuality expectations and physical demands of the position complying with Gallery Residential’s policies and performance expectations

Qualification

Property managementFinancial reportingCustomer serviceSalesMarketingChange managementMathematical skillsProperty management softwareProject managementTeam coordinationLegal document comprehensionCustomer complaint resolutionCommunication skillsProblem-solving

Required

High school diploma or GED equivalent

2 years of experience in the multifamily industry

Employment history that demonstrates the application of property management, sales, marketing, and customer service background sufficient to assist in managing the day-to-day operation of an apartment community

Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions about the property's operation

Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting information

Demonstrated understanding of property operations and, in particular, of lease terms and lease enforcement, including collections

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Demonstrated proficiency in internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents

Strong proficiency in using property management software (preferably Yardi and/or One Site)

Current valid driver's license is required

Ability to meet predictable attendance and punctuality expectations and physical demands of the position complying with Gallery Residential's policies and performance expectations