GLOVIS America, Inc. · 1 day ago
Customer Service Representative (Yard Survey) - West Point VPC (2nd Shift)
West Point, GA
Full-time
Onsite
Entry, Mid Level
2+ years expGLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA, committed to delivering quality service to customers in various industries. The Customer Service Representative will coordinate customer service and support activities, ensuring a safe and productive work environment while managing yard sort requests and inspections.
AutomotiveTransportation
Responsibilities
Process and log yard sorts
Receive yard sort requests
Develop system for logging requests, including purpose, lead, start and end times, as well as sort team members
Log sorts onto computer, including start and end times
Monitor yard sort teams
Visually monitor yard sort teams and quality of work and number of participants
Observe proper procedures and team wear of all sort team members
Ask questions to team lead as needed
Respond to sort team members as requested
Inspect truck loading area
Inspect the truck load lanes each hour to ensure cleanliness
Report any spills or trash to the driver or carrier office
Log inspection results in logbook
Perform light clean up (pick up small trash) when easily accomplished
Notify Customer Service Manager and Facilities Maintenance of a spill
Survey yard for visitors
Find Veles data as requested by operations
Report results via email or spreadsheet
Monitor and troubleshoot and IT problems
Monitor phone and email communications
Use Veles to place vehicles on hold, or release holds as requested
Other duties as assigned
Qualification
Required
HS Diploma/G.E.D. Required
1 year of indirect experience Required
2 - 5 years of direct experience Required
Ability to work effectively in group/team settings Required
Ability to respond to IT problems and Customer queries Required
Interpersonal and communication skills Required
Knowledge of MS Office applications to include Excel experience Required
Preferred
High School Diploma Preferred
Benefits
Medical, Dental, and Vision Insurance
100% Company Paid Employee Life Insurance & Short-Term Disability
14 paid Company Holidays
80 Hours of Vacation
40+ Hours of Sick (Differing sick policy for CA, details provided in offer letter)
401K w/ GENEROUS Match
Eligible Tuition Reimbursement
Eligible for Auto Allowance of $300 per Month
Eligible for Wellness Reimbursement of up to $50.00 Per Month
Eligible to Receive Referral Bonuses
Team Wear Including Safety Shoes
Eligible for Discretionary Bonus Annually
Years of Service Awards
Employee Assistance Program
Frequent Employee Appreciation Events & More!!
Company
GLOVIS America, Inc.
Hyundai GLOVIS is a leading Third-Party Logistics (3PL) provider specializing in Vehicle & Parts Logistics across the US and the Americas.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alex (Juyoung) Cho
Executive Human Resource Business Partner of Americas
David Boatright
Chief Business Development Officer
Recent News
Mexico Business
2025-11-23
https://www.inquirer.com
2025-01-16
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