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Metergy Solutions · 2 days ago

Client Success Specialist

New York, NY

Full-time

Onsite

New Grad, Entry Level

$40K/yr - $60K/yr

Metergy Solutions, LLC. is a technology company focused on reducing carbon emissions through innovative submetering solutions. The Client Success Specialist will maintain strong relationships with clients, respond to inquiries, and support the Client Managers in ensuring client satisfaction and program delivery.

BillingConstructionElectrical Distribution

Responsibilities

Support building owners, and Property Managers in partnership with Metergy Client Managers

Work with all stakeholders and establish productive relationship as a trusted partner, both internal and external

Perform first level screening and resolution of client queries

Ensure timely and accurate summary of client inquiries to Client Managers to support inquiry resolution when escalating

Obtain documentation relating to inquiries supporting property stakeholders, conveying relevant information to Client Managers and various internal teams

Assist in outreach programs and client communications that enhance Metergy’s program delivery

Provide supplemental Metergy training supporting enrollment or billing activities, as required

Attend meetings by request to represent Metergy and/or provide education to internal and external stakeholders

Actively participate in internal meetings, providing status reports verbal or written status updates

Analyze and audit data while resolving typical inquiries using technical or non-technical resources

Collaborate with cross-functional work teams, both internal and external

Maintain process and procedures for delivery of outreach programs for all utility types

Share or produce reports related to enrollments, consumption, billing, and remittances, as requested or required

Proactively identify and make recommendations for business improvement processes

Maintain customer files on proprietary databases, updated to current, as necessary

Participate in special projects, initiatives, sales calls, and other opportunities, as assigned

Qualification

B2B client supportUtility metering experienceMS Office proficiencySalesforce familiarityAnalytical skillsCommunication skillsDecision makingOrganizational skills

Required

Post-secondary education or equivalent work experience and/or prior related work experience in utility metering or billing

Candidate must have direct experience supporting and interacting with key business to business (B2B) clients

Excellent planning, organization, and communication skills, both written and verbal, with ability to confidently present information to internal and external teams, Property Managers, etc

Strong proficiency in MS Office applications, particularly Excel, PowerPoint, Sharepoint, and familiarity with Salesforce

Demonstrated ability to work independently within compressed timelines

Ability to prioritize, solve, and where appropriate, escalate problems

Strong decision making and analytical skills