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Hotel Hershey · 1 day ago

Assistant Front Office Manager

Hershey, PA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Hershey Entertainment & Resorts Company is known for its luxury resort, The Hotel Hershey, which offers refined elegance and abundant amenities. The Assistant Front Office Manager is responsible for the organized and efficient operation of the Front Office and Front Services, ensuring excellent guest experiences and managing staff effectively.

EventsGolfHospitalityMedia and EntertainmentResorts

Responsibilities

Interview, train, schedule, coach, and evaluate front desk attendants, PBX operators, night auditors, bell persons, doorpersons, and chauffeurs

Supervise and support staff members with verifying the accuracy of guest accounts, guest arrival and check-out processes, organizing transportation needs, answering phones, running reports, performing accounting functions, and other front office needs

Communicate with guests to address billing questions or other inquiries and concerns. Follow up on these opportunities to ensure resolutions effectively meet guest needs, deliver on service excellence, and create memorable guest experiences

Manage reservations by blocking rooms and adding or changing reservation details to maximize occupancy and revenue

Perform other duties as assigned

Qualification

Front Office experienceRAMP CertificationEmployee/Guest relationsProblem solvingOrganization skillsProfessional ImageEnglish language proficiency

Required

Minimum of 2 years of related experience

18 years of age or older

2 years Front Office experience

Must have a valid Driver's License

Completion of high school or GED

Post-employment - RAMP Certification

Proven Employee/Guest relations, problem solving, and organization skills

Ability to work in a busy, fast-paced environment

Professional Image Representative of Property Image

Must embody Hershey Entertainment and Resorts core values (Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others)

Must be able to speak and read the English language

Benefits

FREE admission to Hersheypark

Discounts

Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working

401K Contribution

Paid time off

Company

Hotel Hershey

The Hotel Hershey is situated high atop the town of Hershey and has 276 guest rooms, including 48 cottages, as well as 25,000 square feet of meeting and function space.

Founded in 1933

Hershey, Pennsylvania, USA

201-500 employees